COMPLETE Employee Relations Senior Manager - EMEA, CH, Kanton Bern, Bern, CSL Behring

Senior Employee Relations Manager

GENERAL SUMMARY

The Senior Employee Relations Manager for the Global Employee Relations Group is responsible for managing employee relations issues for their region. This includes ownership and management of each ER case from intake to remediation and follow-up as necessary. ER cases include investigating and resolving cases that are difficult and complex complaints and conflicts in the workplace that require analysis of issues and consideration of other areas while balancing a broad set of issues, procedures and policies. This role serves as an advisor to CSL managers and senior management regarding policies and procedures related to the management of their team. Senior Employee Relations Manager will work with the ER team, HR Business Partners, Managers, employees, Legal and other departments to administer and manage ER services. The Senior Employee Relations Manager seeks to improve the employee experience while assessing, advising and decreasing the risk to the company.

REPORTING RELATIONSHIP

Reports To: Regional ER Lead or Director

RESPONSIBILITIES

EMPLOYEE/INDUSTRIAL RELATIONS

• Manage complex ER cases to resolution independently and in collaboration as necessary with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Complex ER cases include factors such as visibility on the case, a high number of staff involved, higher risk to the organization, and high-level staff involved, including the potential involvement of external investigative agencies or regulators. Senior Employee Relations Managers are able to identify the risk factors in ER cases and propose and/or direct the strategy and resolution of the case.
• Conducts confidential investigations into serious misconduct, such as harassment, discrimination, or other breeches of company policy. Gathers information, interviews relevant individuals, analyzes data, and prepares legally sound documentation to support all disciplinary and/or termination actions. Recommends a course of action based on the facts, CSL Values and then coach management through the implementation of each action. Minimizes risk and exposure for CSL by maintaining fair, legally sound, fully documented, and unbiased approach when conducting investigations and implementing actions
• Receive and investigate Compliance Hotline/Speak Up cases through resolution and complete all process documentation in appropriate system
• Facilitate terminations including termination letters, termination meeting, and related documentation
• Evaluate and analyze situations or data that require knowledge of company process, policies, and business needs
• Provide feedback and guidance to business management regarding employee relations best practices and ensure fair treatment of employees while mitigating risk

• Influence and gain buy-in from managers in sensitive situations, while building the relationship
• Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, policy violations
• Partner with internal and external employment law counsel as appropriate, including appropriately identify and coordinate cases with legal counsel as necessary, modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk
• Works collaboratively to ensure consistent application and interpretation of company policies and contracts 
• In Unionized / Works Council environments, facilitates resolution of labor grievances, disputes, employee issues and concerns. Conducts investigations and coordinates arbitrations as appropriate. Interprets union-management collective bargaining agreements and represents management in the negotiation and settlement of grievances under established grievance procedures. Work may be directed by an Industrial Relations or Works Council Manager at certain locations 
• Interacts with employees, the designated union representatives and/or Works Council to build a positive rapport and foster a collegial and collaborative working environment
• Assists in the development and updates of regional materials and tools to provide support to the HR Operations Centers and managers on Employee Relation issues and policies

MEDICAL ACCOMMODATIONS

• Manage medical accommodation process in conjunction with other CSL and external stakeholders
• Facilitate interactive discussions with relevant HR Business Partners and medical experts
• Advocate for the employee and work toward balancing our CSL Values to find solutions
• Ability to recommend and implement creative solutions with the HRBP and business groups
• Document and record determination of approved or denied medical accommodation in appropriate system

CORRECTIVE ACTION

• Educate business leaders on corrective action and potentially the annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback
• Advise management on appropriate resolution of employee behavior and performance issues. Supports managers in the development and review of corrective action, including performance improvement plans
• Consults with managers on driving a culture of high performance and engagement at CSL 
• Document and record employee actions in appropriate system

SPECIAL PROJECTS/ADMINISTRATION

• Completes special HR/ER related projects by clarifying project objective, setting timetables and schedules, conducting research, developing and organizing information and delivering against project objectives
• Performs other duties as assigned or as may be necessary
• Record and correctly maintain all case management requirements in systems for reporting and compliance

JOB SPECIFICATIONS

EDUCATION

• Bachelor’s Degree in Human Resource management, organizational psychology, business, or closely related field is essential
• Professional HR certification preferred

EXPERIENCE

• Minimum of 5 - 7 years’ experience as a HR Generalist, HRBP, Employee Relations Manager (or equivalent relevant experience working in a dynamic global organization)
• Demonstrated experience managing investigations and employee relations
• Strong knowledge of HR processes gained in a dynamic organization
• Experience in a global company in a matrixed reporting environment is preferred
• Experience supporting multiple locations remotely strongly preferred
• Labor or works council experience strongly preferred

ADDITIONAL COMMENTS

• Strong knowledge of employment related laws at the county/regional level. Maintains knowledge of legal requirements and government reporting regulations impacting HR functions and ensure compliant, consistent application of policies and procedures
• Stay current on changes in employment regulation and recommends improvements to ER Lead
• Strong communication skills, written, verbal and in presentation
• Ability to manage and balance complex employee relations cases and investigations
• High employee, customer, and colleague focus
• Organizational skills, ability to set priorities for self and others, and meet deadlines
• Results-oriented and sense of urgency
• Diplomacy and ability to handle confidential information with discretion
• Ability to build strong relationships and positively influence others
• Expert conflict facilitation and resolution skills
• Multiple language skills preferred

WORKING CONDITIONS

• Ability to make decisions which have high impact on the department’s credibility, operations, and services
• Ability to compose materials such as detailed reports, management and executive summaries, work-related manuals, publications to limited scope or impact, etc. and/or to make presentations outside the immediate work area
• Overnight travel required up to 20% of the time
• Fast paced environment with frequent interruptions

Our Benefits

We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Behring!