COMPLETE Senior Patient Services Representative Internal Medicine - Wyoming, MI

Job Summary

This is a benefit-eligible position in the Internal Medicine specialty.

Organizes day-to-day clerical function in the delivery of quality health care services. Provides functional guidance to clerical staff.

Practice and Culture 

Traditional fee for service practice with an embedded value-based team supported by an Allied Health staff including Care Managers, BHS, Pharmacist, office RNs and a population health team RN. Busy, fast paced office with several staff and providers that have been here for many years. Positive environment, adaptable team, engaged site lead and positive patient comments on the CG caps. 

Essential Functions

• Serves as, and performs functions of, Floor Coordinator.
• Oversees development and delivery of functional training to clerical staff.
• Responsible for auditing and developing action plans for process improvement.
• Performs tracking and trending audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree

• 5 years of relevant experience typically gained through skills/ knowledge / abilities of related experience Required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹
  [None = No; Seldom = Yes]: Seldom

Primary Location

SITE - West Pavilion - 6105 Wilson - Wyoming

Department Name

Internal Medicine - West Pavilion

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.