Product Manager – Technical, EU Easy Ship, EU External Fulfillment - Milan | Amazon Job

Job Description

Build the technology that makes delivery faster and more reliable for millions of customers across Europe. Lead delivery and customer experience for EU Easy Ship, one of Amazon’s fastest-growing fulfillment programs.

As a Product Manager – Technical, you will set the vision and strategy for capabilities that support Easy Ship’s path to becoming the standard for seller fulfilled orders at Amazon. With scope across EU marketplaces, you will connect customer needs with technology investments and shape how this growing business earns customer trust. The role offers ownership of a significant product area and the opportunity to influence its direction as the program expands.

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7, depending on the candidate's skills, competences and experience.

Key job responsibilities
Define and execute the product roadmap, including new fulfillment modes, expanded eligible selection, and carrier integrations.
Own end-to-end delivery promise accuracy across EU marketplaces, reducing missed commitments and unnecessarily conservative delivery dates.
Translate customer needs into detailed requirements and partner with engineering to evaluate designs and launch scalable features that reduce delivery defects.
Negotiate carrier promise parameters that balance competitive delivery speeds with achievable service commitments.
Establish success metrics and analyze weekly performance, explaining gaps, identifying root causes, and implementing corrective actions.
Use data-driven outreach and targeted interventions to improve carrier and seller compliance with shipping requirements.
Align sponsors, Technical Program Managers, and multiple development teams to deliver complex initiatives and resolve dependencies.
Manage competing priorities and resource trade-offs, directing investment toward the greatest customer and business impact.
Create, maintain, and share project plans, milestones, decisions, and progress updates with stakeholders.
Identify, assess, track, and mitigate risks and issues; anticipate bottlenecks, manage escalations, and balance business needs with technical constraints.

A day in the life
Your day will combine customer insights, technical product development, and collaboration across Europe. You’ll review delivery performance, investigate missed promises, and work with engineers to define features that improve speed and reliability. You’ll meet with worldwide Easy Ship product teams and EU stakeholders to prioritize the roadmap, resolve dependencies, and prepare launches. Conversations with carrier partners will focus on delivery commitments and integration improvements. You’ll also write product requirements and assess launch results, keeping customer needs central to decisions while building scalable capabilities that support Prime eligibility and help sellers deliver orders reliably to millions of customers across EU marketplaces.

About the team
The EU Easy Ship team is part of EU External Fulfillment and one of Amazon's fastest-scaling programs, designed to give MFN Sellers a seamless, end-to-end logistics experience. Amazon manages the entire supply chain from seller warehouse pick-up to customer doorstep delivery. Sellers simply pick, pack, and confirm pickup or drop-off. Amazon selects the optimal carrier and ship method at promise generation. The result: sellers see measurable sales uplift through faster delivery promises, improved unit economics via competitive shipping rates, and peace of mind from built-in customer claim protection. By joining this team, you will help shape a program that is transforming how thousands of sellers fulfill orders and how millions of customers experience delivery.

Basic Qualifications:

- Experience in program or project management
- Experience working effectively on milestone-driven projects
- Experience working cross functionally with tech teams
- Experience managing teams, or experience communicating with a wide range of stakeholders, including colleagues and leadership
- Bachelor's degree, or Master's degree
- Experience working with data analytics and using these metrics to identify problems, or experience in customer acquisition

Preferred Qualifications:

- Experience in account management, project/program management, or buying
- Experience in e-commerce, retail or advertising, or experience in logistics
- Experience using data and metrics to determine and drive improvements
- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience.Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Milan, ITA - 47,100.00 EUR Annually