Specialist, Learning Operations & Content, Amazon Shipping - San Jose | Amazon Job

Job Description

Amazon Shipping is building a world-class commercial organization to help businesses of all sizes access Amazon's transportation and delivery network. As we scale, building the knowledge, skills and capabilities of our commercial teams is critical to delivering a great customer experience and accelerating growth.

We are looking for a Learning & Development Specialist to join the team of L&D program owners who lead Amazon Shipping's U.S. Commercial learning programs, including new-hire onboarding, continuous learning (Everboarding), sales training and negotiation, and operations and network education. Program owners lead the strategy, design and delivery of their programs. This role extends the team's capacity: you will own the shared learning operations, platforms and content maintenance that every program depends on, and partner with program owners to build supporting learning assets, so they can focus on designing and scaling high-impact learning.

The ideal candidate is a hands-on learning professional who combines instructional design skills, strong organization, and technical fluency with learning platforms and content tools. You turn complex information into engaging learning materials, manage requests from several program owners at once, and look for ways to simplify and automate. You work independently, seek direction when needed, and hold a high bar for quality.

Key job responsibilities
• Own shared learning operations across L&D programs. Serve as the operational partner to the program owners for onboarding, Everboarding, sales training and other programs. Set up intake, milestones and success metrics for the operational work you own, and deliver against program goals.
• Build supporting learning assets in partnership with program owners. Working from program owner designs and SME input, develop and update e-learning modules, presentations, facilitator guides, job aids, knowledge checks and reinforcement materials using adult learning principles.
• Own day-to-day learning platform operations in Highspot and other platforms, including publishing, tagging, version control, learning paths, assignments, completion tracking and training logistics. Facilitate virtual sessions for small learner groups when needed.
• Maintain content quality and measure engagement. Keep a central inventory of learning assets, flag outdated or duplicate content, and build reports and dashboards on participation, completion and engagement to inform program owners' decisions.
• Simplify and scale how content gets made. Improve shared workflows, templates and quality checks, take part in QA and user-acceptance testing, and use approved generative AI tools and automation to speed up delivery.
• Drive execution across competing requests. Prioritize work across program owners, spot risks early, make trade-offs between time, quality and resources, clear blockers, and escalate when needed. Provide clear status updates, help mentor teammates, and support hiring.

Basic Qualifications:

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- 4+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
- Experience developing or delivering training programs across multiple sites or regions, or experience with Learning Management Systems (LMS)
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote, or experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
- English proficiency required

Preferred Qualifications:

- Experience working within a high-growth, technology company
- Experience with sales enablement platforms
- Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software
- Experience working in or supporting sales
- Experience analyzing data and creating reports for leadership
- Experience working with or evaluating AI systems

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