Senior Manager - Forensics - National - ASU - Forensics - Investigations & Compliance - Bangalore | ErnstYoung Job

Job Description

Requisition Id: 1760917

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Senior Manager-National-Forensics-ASU - Forensics - Investigations & Compliance - Bangalore

National :

National comprises of sector agnostic teams working across industries for a well rounded experience.

ASU - Forensics - Investigations & Compliance :

Successful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic & Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks. 

Our integrated approach ranges from enhancements in areas of perceived weakness or issues — including governance, controls, culture and data insights — to full organizational design and structural implementation. We want to help companies safeguard and restore financial and brand reputations. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.

Your key responsibilities

Technical Excellence

• Service Delivery Senior Manager – Legal Managed Services (Ethics & Compliance Support) Location Bengaluru, India (Hybrid) — flexibility to support global time zones Role Type Full-time | Senior Manager level About the Role The Service Delivery Senior Manager is accountable for managing and continually improving a Legal Managed Services operation that supports the Client’s Ethics & Compliance team. The Senior Manager will lead approx. 20-member team delivering administrative and analytics services (e.g., access management, case management, ticket creation, database maintenance, risk analytics, reporting), ensuring exceptional client experience, service quality, and a high-performing, engaged workforce. Reporting Line Reports to the India Service Delivery Partner and UK counterparts. Key Responsibilities Client Relationship Management
• Serve as the senior point of contact for the Client’s Ethics & Compliance leaders; orchestrate executive governance (MBR/QBR), roadmap alignment, and stakeholder communications.
• Translate evolving business needs into delivery plans, capacity models, and change requests/SOWs; manage escalations to rapid closure.
• Drive Voice-of-Customer programs and satisfaction targets; proactively surface insights and recommendations. Service Quality & Operational Excellence
• Own SLAs/OLAs, KPIs, and continuous improvement targets across the service stack (access management, ticketing, databases, risk analytics, reporting).
• Establish and maintain SOPs, playbooks, and knowledge bases; enforce process and data controls.
• Lead incident/problem management, root-cause analysis, and corrective actions; champion automation, workflow optimization, and tooling improvements.
• Ensure audit readiness, data privacy/security, and Business Continuity Planning (BCP) posture across the engagement. People Management & Leadership (Team of ~20)
• Lead a high-performing team with clear role design (Team Leads, Analysts, Reporting/QA SMEs).
• Oversee workforce planning, hiring, onboarding, performance management, and succession; foster engagement, retention, and a learning culture.
• Provide coaching and career development; set objectives, run rhythms (stand-ups, reviews), and recognize performance. Commercials & Financial Management
• Own budgeting, productivity, and efficiency outcomes; track benefits (hours saved, accuracy uplift, cycle-time reduction).
• Manage change requests, pricing impacts, and invoice accuracy; support contract compliance. Skills & Competencies
• Client Leadership: stakeholder management, influence, executive communication.
• Operational Excellence: SLA/KPI design, root-cause analysis, continuous improvement, automation mindset.
• People Leadership: coaching, performance management, engagement and culture building. Working Model
• Hybrid work from Bengaluru; willingness to flex coverage for global stakeholders.
• No travel will be involved in this role.

Skills and attributes

To qualify for the role you must have
Qualification

• •\tBachelor’s degree in Law, Business with deep operations management experience. •\tProven experience in legal and compliance roles •\tExcellent leadership skills and ability to manage multi-disciplinary professionals. •\tStrong communication and interpersonal skills to engage effectively with international clients and team members. •\t12+ years in operations/managed services; 5+ years in senior delivery leadership. •\tDemonstrated experience supporting Ethics & Compliance, Legal Operations, or GRC-adjacent services. •\tProven track record leading teams of 10–20+ across multi-time-zone delivery with strong governance.

Experience

• •\tBachelor’s degree in Law, Business with deep operations management experience. •\tProven experience in legal and compliance roles •\tExcellent leadership skills and ability to manage multi-disciplinary professionals. •\tStrong communication and interpersonal skills to engage effectively with international clients and team members.•\t12+ years in operations/managed services; 5+ years in senior delivery leadership. •\tDemonstrated experience supporting Ethics & Compliance, Legal Operations, or GRC-adjacent services. •\tProven track record leading teams of 10–20+ across multi-time-zone delivery with strong governance.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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