HR Business Partner, Customer Services, Germany (EU), HR Business Partner - Berlin | Amazon Job

Job Description

In Germany (DE), there are two sites supporting Customer Services (CS) and, with your help, we will leverage HR best practices, apply standardized strategy and processes, and ensure a great employee experience for our CS population across the DE network.

We are looking to hire a talented and committed HR Business Partner who has the ability to lead by example, demonstrate hustle, resolve issues at multiple levels, and act with the utmost integrity. Our mission is to take good care of our internal customers (our employees), so they can take good care of our Amazon customers! This role will support the HR and employee relations agenda across DE Customer Services, including works council engagement and partnership. Strong communication, influencing and interpersonal skills are essential to help deliver a robust people strategy. The position supports the DE CS network and is based in Berlin.

The HRBP will partner with the wider business (Operations, ER, and Legal) to understand planned organizational changes and support plans to address those needs, and will work closely with leadership teams and the wider HR operations team to drive employee engagement and support change.

Key job responsibilities
• Understand business goals and recommend approaches, policies and procedures to support continual improvements in business objectives, productivity and development of HR within the company
• Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
• A true hands-on approach as well as the ability to monitor the "pulse" of the employees to help ensure a high level of employee engagement • Partner with works councils and other associate representations on operational topics across DE CS
• Coaching and support at management level • Contribute to effective development, employee relations, retention and reward programs • Analyze, diagnose and apply HR and business policy and process, providing recommendations to the business for process improvement • Work with internal teams to deliver action plans and support change as required
• Use quantitative and qualitative data to identify opportunities to improve HR processes and people plans • Provide guidance to local teams on people topics and support the DE CS leadership team when implementing projects

About the team
When you join the Customer Service People eXperience and Technology (CS PXT) team, you'll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you'll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.

Basic Qualifications:

- Bachelor's degree or equivalent
- Experience in HR within an international, fast-paced and customer-driven environment
- Knowledge of local labor law
- Experience supporting hourly employee client group
- Experience in a call center, distribution center, or manufacturing environment
- Experience with MS Office tools and HR Information Systems

Preferred Qualifications:

- Master's degree in Human Resources Management
- Experience in human resources with companies supporting 250-500 or more associates
- Experience managing and leading employees
- Project and time management skills, with the ability to manage multiple priorities across different sites while maintaining effective stakeholder engagement
- Collaborative team player with excellent written and verbal communication skills
- Ability to build effective working relationships with employees at all levels of the organization

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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