Guest Services Liaison - BLOM ADMINISTRATIVE CAMPUS | Ohiohealth Job

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Job Description Summary:

The Guest Services Liaison creates a welcoming, safe, and consistently positive experience for visitors, leaders, associates, patients, vendors, job candidates, and other individuals entering or moving through a health system facility. This position serves as a primary point of contact by greeting individuals, identifying their needs, completing or supporting visitor check-in processes, notifying appropriate departments or hosts of arrivals, and providing accurate directions and wayfinding assistance.

The Guest Services Liaison may be assigned to a hospital, clinic, outpatient facility, administrative or business office, or another health system location. Responsibilities may vary based on the services and operational needs of the assigned facility.

This position uses visitor management systems, business-office applications, communication tools, directories, scheduling systems, kiosks, and other technology to support daily operations. The Guest Services Liaison works collaboratively with clinical and non-clinical departments to facilitate access, resolve routine questions, support a safe environment, and help individuals navigate the facility efficiently and respectfully.

This is a non-clinical position requiring strong customer service, communication, organization, technology, and problem-solving skills. The individual must be able to manage multiple priorities with accuracy while maintaining confidentiality and providing service appropriate to each person’s needs.

Responsibilities And Duties:

Guest Reception and Customer Service: Serves as the primary point of contact for visitors, leaders, associates, patients, vendors, contractors, job candidates, and other guests. Greets each person professionally, identifies their needs, resolves routine questions, and connects them with the right department or resource. Provides service that respects individual needs, abilities, communication preferences, and cultural differences.

Visitor Check-In and Notification: Manages visitor check-in and check-out according to facility procedures, security requirements, and access guidelines. Confirms appointments, issues visitor badges, keeps accurate visitor records, and promptly notifies hosts or departments when guests arrive.
Safety and Access Control: Monitors activity in lobby, entrance, and reception areas. Coordinates with Security and department leaders when access cannot be confirmed, escalates safety or operational concerns through established channels, and follows emergency, evacuation, incident-reporting, and business-continuity procedures.
Wayfinding and Navigation: Provides accurate directions to departments, offices, parking, transportation, and building connections using maps, electronic directories, digital wayfinding tools, and signage. Escorts individuals when accessibility or operational needs call for it, and reports outdated, unclear, or missing wayfinding information.
Patient and Public Assistance: Helps patients and visitors use kiosks and check-in technology, and supports arrival or preliminary check-in when trained and authorized. Arranges mobility, transportation, language, or accessibility assistance through established processes. Maintains non-clinical boundaries and refers clinical, financial, scheduling, privacy, or security questions to authorized personnel.
Administrative and Technology Support: Uses visitor management, badge-printing, communication, directory, scheduling, and business-office applications (such as Microsoft Outlook, Word, Excel, and Teams) to enter, verify, and share information accurately. Monitors shared mailboxes and service requests when assigned, and supports routine administrative work such as data entry, document preparation, and mail or package coordination.
Operational and Department Support: Works with clinical and administrative departments, Security, Facilities, Human Resources, Information Technology, and transportation services to support service excellence, safety, quality, and privacy. Assists with special events, meetings, orientations, and tours, and performs courier or delivery activities when assigned.
Guest Area Readiness: Keeps reception and guest service areas clean, organized, and ready, including visitor supplies, badges, maps, forms, and records. Performs other duties as assigned based on facility and operational needs..

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Work Shift:

Scheduled Weekly Hours :

Department

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... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment