Sr. Learning Designer - Technical Training, RME Learning Experience - London | Amazon Job

Job Description

The Reliability and Maintenance Engineering (RME) team keeps Amazon's fulfillment network running. Our technicians, engineers, and maintenance leaders are builders, problem-solvers, and operators who take ownership of the systems our customers depend on, operating 24/7 to deliver uptime, equipment reliability, safety, and quality. As the network grows and becomes more complex, our workforce needs training that makes the complex simple and puts the right knowledge in their hands at the right moment.

We're reshaping our learning function, rethinking how one of the largest engineering workforces in the world learns. If you want to help build what comes next, come join us.

RME Learning Experience (RLX) is looking for a Sr. Learning Designer with deep experience creating content for technical training to design and deliver learning experiences that grow capability across RME's engineering workforce.

You will design learning that makes complex technical content accessible, durable, and applicable in a live, 24/7 operations environment where safety and speed both matter. Your work will span the full spectrum of RME's technical workforce: technicians building foundational skills, engineers deepening expertise, and career changers entering engineering for the first time.

Your experience creating technical training content will allow you to translate complex engineering concepts into structured, effective learning experiences. You will take programs from needs analysis through design, development, and scaled delivery, building content that drives genuine behavior change and measurable skill development.

You will integrate AI into learning design and delivery, using AI-augmented analysis, design, and development to streamline launch times and focus effort on high-value creative work.

You will build the case for design decisions using learning science and data-driven analysis, and bring stakeholders along through evidence and clear communication.

Key job responsibilities
- Design technical training content that builds real capability. Translate complex engineering processes, systems, and procedures into structured learning experiences grounded in learning science and instructional design best practices.
- Apply multiple modalities to technical content. Design across formats (eLearning, simulation, hands-on labs, job aids, blended programs) selecting the right approach based on the complexity of the technical content and the context in which it will be applied.
- Design for transfer, not just knowledge. Build learning that closes the gap between knowing and doing, ensuring technicians and engineers can apply what they learn in real operational conditions where safety is non-negotiable.
- Partner with SMEs to ensure technical accuracy and relevance. Build strong working relationships with engineers and technical leaders to ensure content reflects current systems, standards, and operational realities.
- Build scalable, maintainable content architectures. Design content structures, templates, and standards that allow technical training to scale across regions, site types, and operating models without losing accuracy or effectiveness.
- Integrate AI into the design and development process. Use AI-augmented tools to accelerate content development, streamline review cycles, and focus effort on the design decisions that require human judgment.

Basic Qualifications:

- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
- Experience in a training role, including technical training
- Experience in training, performance management and coaching/mentoring
- Experience developing or delivering training programs across multiple sites or regions

Preferred Qualifications:

- Master's degree or equivalent in Education, Instructional Design, or a related field
- Project Management Professional (PMP) or equivalent certification
- Experience with graphic training systems, multimedia content creation, and Learning Management Systems (LMS) administration
- Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
- Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
- Experience with predictive and preventative maintenance, repair, troubleshooting, and diagnostics on material handling equipment (MHE) and automated conveyor systems
- Experience implementing and enforcing safety standards within warehouse and maintenance environments

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