Receptionist and Facilities Administrator - Sydney, NSW | JLL Job

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As a Receptionist and Facilities Administrator at JLL, you will be the first face clients, contractors, and visitors see and the first impression they form of the workplace experience. This role blends warm, professional reception duties with hands-on facilities coordination, covering everything from meeting room management to event logistics and day-to-day office operations. We believe the most effective teams are built when everyone is empowered to thrive, and in this role you will help create that environment every single day through consistent, thoughtful service. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work closely with facilities, IT, hospitality, and client teams to keep operations running smoothly. If you take genuine pride in creating welcoming spaces and solving problems before they become issues, this is a role where your efforts will be visible and valued.

An overview of the role:

• Welcome clients and contractors with warmth and professionalism, guiding them smoothly through the sign-in process
• Oversee the reception desk, keeping the front-of-house area tidy, organized, and presentation-ready at all times
• Coordinate meeting and conference room bookings, ensuring rooms are cleared promptly and set up correctly for training sessions, meetings, and events
• Partner with the IT and hospitality teams to confirm audio-visual equipment and catering arrangements are in place and fully functional for every event
• Support the broader facilities team with planned and corrective maintenance activities as needed
• Manage access card issuance and assist with related security processes
• Handle incoming and outgoing courier deliveries, and respond to facilities and reception tickets raised by client staff
• Maintain office supplies, support new hire inductions alongside client managers, and assist with staff moves, relocations, and other ad hoc facilities requests
• Follow established health and safety protocols, escalation procedures, and incident reporting guidelines to protect yourself, your colleagues, and visitors

Sounds like you? This is what we are looking for:

• Friendly, welcoming personality with a genuine passion for delivering excellent customer service
• Strong organizational skills with the ability to manage multiple priorities and good time-keeping
• A collaborative, team-oriented mindset and pride in contributing to a best-in-class facilities experience
• Positive, adaptable outlook, with the ability to embrace and reflect the client's culture
• Professional presentation and a consistently friendly, approachable attitude
• Quick learner, comfortable picking up new systems and processes
• Prior experience in a customer service role
• Prior experience in administration duties

• Understanding of basic property and facilities management principles
• Experience using ticketing or workplace management systems to track and resolve requests
• Demonstrated ability to meet KPIs and deliver on-time resolution of workplace tickets
• Proactive, professional approach to stakeholder engagement and customer service

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ546230

Location:

On-site –Sydney, NSW

Job Tags:

Budget Administration, Calendar Management, Confidentiality, Event Management, Microsoft Outlook, Multitasking, Non-Disclosure Agreements, Prioritization, Ticketing Software, Travel and Expense Management, Vendor Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.