Shift Leader - Kulim, Malaysia | JLL Job

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

1. Team Leadership & People Management

• Supervise Shift Technicians: Assign daily tasks, prioritize urgent maintenance requests, and delegate work based on technician skill levels.
• Shift Scheduling & Coverage: Manage shift rosters, attendance, break rotations, and overtime (OT) coverage to ensure adequate manpower at all times.
• Training & Mentorship: Guide, train, and onboard junior and mid-level facility technicians, and provide constructive performance feedback.
• Performance Monitoring: Track team productivity, adherence to standard operating procedures (SOPs), and quality of work.

2. Operations & Maintenance Management

• CMMS & Work Orders: Oversee daily logging of time, materials, preventive maintenance (PM), and corrective work orders into the Computerized Maintenance Management System (CMMS).
• Equipment Troubleshooting: Lead troubleshooting and repair efforts for critical facility systems (e.g., HVAC, electrical, mechanical, plumbing, and refrigeration) to minimize downtime.
• Facility Inspections: Conduct routine interior and exterior facility walkthroughs to check for safety hazards, cleanliness, or structural/aesthetic issues.
• Vendor & Contractor Support: Coordinate with external contractors or act as a liaison for minor physical moves and facility projects during the shift.

3. Safety, Compliance & Emergency Response

• Emergency Response: Act as the first point of contact and lead the response team during facility emergencies, equipment failures, or safety incidents.
• Regulatory Compliance: Ensure all work complies with local safety laws, OSHA/DOSH regulations, and company Environmental Health and Safety (EHS) guidelines.
• PPE & Tool Management: Enforce proper Personal Protective Equipment (PPE) usage and ensure all shift tools and diagnostic equipment are maintained in safe, working order.

Additional Requirement & acting M&E:

The M&E Technician is responsible for driving maintenance programs (including routine inspection, corrective and preventive activities) with a focus on system reliability, with the application of Best Practices and wide range of engineering principles and practices to:

• Implement mandatory routine inspections in conformance to Standard Operating Procedures and reliability governance.
• Support emergency (unscheduled) repairs or troubleshooting of facilities equipment, and close monitoring on facilities system performance, critical parameters and loading.
• Lead emergency (unscheduled) repairs or troubleshooting of facilities equipment, and close monitoring on facilities system performance, critical parameters and loading.
• Facilitate and administer reliability improvement projects including isolation and Testing and Commissioning, and other experimental simulations.
• Interface directly with clients to identify and analyse critical needs, define problems, and develop specifications to guide the solution process.

Risk Management

• Implement risk assessment which identifies operational risks including occupational health and safety, fire safety and essential services and environmental.

Profitability and Savings Initiatives

• Drive initiatives and strategies that lead to cost savings and service improvement.

Energy Conservation and Innovation

• Support initiatives and strategies for energy conservation with feasibility assessment, cost, optimization, and engineering analyses.

Customer Service and Client Relationships

• Ensure feedback from client are recorded and action taken to the satisfaction of the end user. Lead by example in achieving maximum client satisfaction level.

Reporting

• Ensure data integrity and accuracy of all information reported associated with Daily Shift Ops Report, Weekly MRM Report, Monthly Report, Risk Assessment, BAR, Maximo PM Closure and other imperative updates

Requirements

• Candidate must possess a minimum Diploma in Engineering discipline, with considerable hands-on working experience in facilities engineering.
• Able to work independently, possess integrity and a right sense of urgency to meet
• Interpersonal skills with a strong client focus.
• Good written and oral communication skills deadlines, including work irregular hours and occasional travel if any urgent support.

Other prerequisites

• Ability to work on 12 hours shifts is preferred

Job Requirements & Qualifications

• Education: Certificate, Diploma, or Degree in Mechanical, Electrical Engineering, Building Services, or a related trade.
• Experience: 3 to 5 years of hands-on experience in facility maintenance or industrial operations, with at least 1–2 years in a lead or supervisory capacity.
• Technical Skills: Strong working knowledge of electrical, mechanical, HVAC, and building management systems (BMS).Proficiency in using CMMS software and MS Office Suite. Ability to read technical drawings, schematics, and equipment manuals.
• Soft Skills: Strong leadership, communication, and conflict-resolution abilities. Calm demeanor and decisive problem-solving skills under high-pressure or emergency situations. Willingness to work on a shift rotation basis (including weekends, nights, or on-call duties).

Location:

On-site –Kulim, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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