Senior Program Manager, Data & Insights, Hub Delivery, Hub Delivery Offers and Expansion - New York | Amazon Job

Job Description

Hub Delivery is Amazon's last-mile program that partners with local small businesses to deliver packages to customers in many countries across the world. The Hub Delivery Offer and Expansion team is part of the Last Mile Delivery and Technology organization; within it, the Offer Intelligence & Analytics team owns the program's offers and pricing, partner payments, predictive analytics, and data and insights worldwide.

We are hiring a Senior Program Manager to lead Data & Insights for Hub Delivery. The mission: make the program's data accessible to everyone who runs it, and bring the insight leaders need to hit business goals. You will own the single source of truth for Hub Delivery's business metrics across every country, the self-service reporting products that leadership, operations and finance teams use each week, and the generative AI workflows that empower businesses to take right decisions.

This role suits someone who has built reporting or analytics products that people chose to use, who reads a data pipeline and writes a narrative for a Vice President with the same confidence, and who treats manual reporting work as a defect to remove. You will work with analytics engineering teams, country leaders in North America, Europe, the Middle East, Latin America and Japan, finance partners, and the team's Predictive Analytics, Payments and Offers & Pricing leads.

Key job responsibilities
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Build and run self-service reporting and analytics products (business review tooling, dashboards, metric packs) that let operations, finance and leadership teams answer their own questions; measure adoption and retire the manual steps they replace.
- Design and ship generative AI workflows

About the team
At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios!

Basic Qualifications:

- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience with advanced use of SQL for data mining and business intelligence, or experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau
- Bachelor's degree in Engineering, Math, Business, or a related quantitative field
- Experience using generative AI tools, scripting or workflow automation to reduce manual analysis or reporting work

Preferred Qualifications:

- 5+ years of driving process improvements experience
- Experience building measures and metrics, and developing reporting solutions
- Experience writing business strategy documents and plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually