Data Center Engineering Operations Technician (m/f/d), Data Center Engineering Operations - Berlin | Amazon Job

Job Description

We are looking for a Data Center Engineering Operations Technician to join our team at an AWS lease/hybrid data center in Berlin. In this highly hands-on, field-based role, you will perform direct operation and maintenance of the electrical and mechanical infrastructure that powers AWS cloud services.

Unlike colocation environments, you will be responsible for hands-on preventive and corrective maintenance, equipment repairs, and emergency response. The role requires a motivated, self-managed individual who demonstrates initiative and proactively seeks solutions to problems while striving for operational excellence.

You will be part of the Engineering and Facilities team, responsible for maintaining availability for customers, ensuring maintenance and operation of technical infrastructure, and the upkeep of the data center facility.

Key job responsibilities
SAFETY

- Follow and maintain the highest safety standards and encourage a world-class safety culture
- Lead by example in implementing and maintaining safety protocols
- Respond to emergency situations and coordinate with emergency services as needed

ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE

- Hands-on operation and maintenance of electrical and mechanical equipment including UPS systems, switchgear, circuit breakers, automatic transfer switches, diesel generators, chillers, HVAC systems, exhaust fans, variable frequency drives, and transformers
- Operate, monitor, and maintain fire detection and suppression systems including pre-action systems, VESDA, and other fire protection equipment
- Perform routine inspections and testing of fire alarm panels, smoke detectors, and suppression systems
- Troubleshoot operational events within internal Service Level Agreements (SLAs)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking
- Perform hands-on preventive and corrective maintenance activities on critical infrastructure
- Execute equipment repairs, replacements, and facility modifications in accordance with standards
- Respond to alarms and perform emergency troubleshooting and repairs
- Coordinate and oversee contractor work when specialized services are required
- Maintain accurate documentation of all maintenance activities and equipment performance
- Manual handling and lifting of equipment, including working on ladders and at height, may be required (weight limits in accordance with health & safety regulations)
- Leverage AI-powered tools to improve operational efficiency, troubleshooting, and data analysis
- Generate and contribute to documentation relevant to business and facility operations, including Standard Operating Procedures (SOP)

A day in the life
The successful candidate will be accountable for:

· Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
· Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
· Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure
· Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers
· Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures
· In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)
· Participation in the successful delivery of build-out and retrofit of Data Center infrastructure
· Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
· Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
· Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO

Physical Requirements:
· Work on a 24x7 schedule (where applicable)
· Work at heights and from ladders.
· Perform physical tasks during the shift
· Work in a noisy environment with ear protection

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications:

- High school or equivalent diploma
- This role requires you to be a national of an EU member state.
- Knowledge of electrical or mechanical systems

Preferred Qualifications:

- Experience in data center engineering

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.