Manager - Technology Transformation and AI | ErnstYoung Job

Job Description

Manager – Technology Transformation and AI

EY exists to shape the future with confi dence, helping to create long-term value for clients, people and society. At EY Sri Lanka, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. You will be given the opportunity to work and take responsibility in challenging engagements and gain exposure across various sectors.

The Opportunity

The Manager – Technology Transformation and AI will drive AI-led technology transformation initiatives combining strategy, AI solution design, process improvement, and delivery excellence. The role will support clients on business and digital enablement through responsible use of AI, automation, analytics, and workfl ow orchestration. You will work with senior stakeholders to identify transformation opportunities, shape practical roadmaps, and deliver measurable improvements in user experience, productivity, quality, and operating efficiency.

Key Responsibilities 

• Assist clients with the development and implementation of AI-led technology strategy and transformation initiatives, including developing business case
• Lead workstreams within AI led technology transformation programs from current-state assessment through roadmap design, implementation planning, and adoption support
• Assess processes, user journeys, operating models, channel mix, agent workfl ows, knowledge management practices, and performance metrics to identify improvement opportunities
• Design AI-enabled operating models, blueprints, automation use cases, governance structures, and adoption roadmaps aligned to client business outcomes
• Partner with technology, data, and business teams to translate business pain points into business requirements, solution concepts, process maps, and delivery-ready backlogs
• Develop business cases and benefi ts models to quantify business impact Ensure delivery quality across assigned workstreams, including scope management, stakeholder coordination, milestone tracking, issue resolution, and executive reporting
• Support change management and adoption activities to improve stakeholder readiness, responsible AI usage, and operational 
  sustainability
  

Required Skills & Experience

• 5 to 8 years of experience in AI-led technology transformation, digital service, or AI-enabled operations improvement
• Industry experience across B2B, professional services, technology, manufacturing, leisure, consumer, healthcare, Plantation, Insurance or financial services sectors
• Hands-on experience with AI, automation, analytics, CRM, ERP, Core Banking/Insurance, service platforms, or digital workflow tools
• Strong stakeholder management, communication, problem-solving, and project delivery skills
• Experience in cloud-based technology e.g Azure, AWS, GCP
• Experience in cost optimization including fi nancial analysis, technology vendor management, strategic planning and process improvement
• ToGAF or any EA architecture domain related certifi cation, Scrum, ITIL certifi cation or any technology vendor certification (Microsoft, AWS, Oracle etc)
• Ability to use effective written and verbal business communication skills when interacting with clients and team members

Education & Certifications

• Bachelor’s or master’s degree in AI, Machine Learning, Data Science, IT, Statistics, Engineering, Computer Science, or related fields

What Working at EY Offers

• Growth and learning opportunities
• Flexible working arrangements
• Global exposure
• Purpose-led work

What’s in it for You?

• A more personal or engaging section to describe the value proposition for candidates. Feel free to highlight the team culture, innovation, and impact

How to Apply

If interested, post your resumes with the names and contact details of two non-related referees, to [email protected]. Please state 
“Manager – Technology Transformation and AI position applied”.  All applications must be submitted by 31st of December 2026.