Data Centre Support Engineer Apprentice - London and Surrounding Areas (18-months Fixed Term Contract) - Hemel Hempstead | Amazon Job

Job Description

Are you curious about how the cloud works and eager to play a hands-on role keeping it running? If so, we have an exciting opportunity for you to join our Amazon Web Services (AWS) Infrastructure Services team as a Data Centre Operations (DCO) Apprentice, helping deliver the technology that powers businesses, entertainment, and innovation worldwide.

What is a data centre? A data centre is a specialised facility filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data - powering the services we all rely on, from streaming to online shopping. Our DCO team designs, installs, and maintains the cloud computing infrastructure that keeps AWS running reliably for millions of customers around the world.

About AWS AWS offers an exciting, dynamic environment that encourages creativity while keeping our cloud infrastructure secure, scalable, and cost-effective. The AWS Infrastructure Services team looks after our global data centres - managing the servers, storage, networking, power, and cooling equipment that keep customers connected to the services they rely on every day.

Throughout your apprenticeship you'll grow both the technical expertise and the practical judgement to keep critical systems running - learning to diagnose and resolve issues, work safely with hardware, and contribute to the reliability of infrastructure that serves customers worldwide. You'll build these skills working alongside experienced technicians, and you'll be at the forefront of the AI infrastructure powering Amazon's most advanced technologies.

A day in the life can involve:

- Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems
- Responding to and prioritising trouble tickets to keep data centre operations running smoothly
- Installing and setting up server racks, following company procedures and safety standards
- Learning to replace hardware components safely and accurately, under guidance from experienced technicians
- Monitoring system performance and contributing to preventative maintenance activities
- Gaining exposure to cyber security principles and system protection best practices
- Collaborating with facilities teams during power and cooling maintenance events
- Participating in small to mid-scale projects that enhance system reliability and efficiency

We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving skills, and a customer-first mindset. A proactive, organised approach and the ability to communicate technical information clearly matter most. We move fast, fail fast, and fix faster, so you'll be encouraged to learn by doing from day one.

These roles are based in data centres in surrounding areas of London, with specific site details shared later in the recruitment process.

Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.

You'll gain a vast range of experiences and skills while working towards the Information Communications Technician – Support Technician Professional Level 3 Apprenticeship qualification. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You'll be set objectives and goals by your training provider and manager to support your studies.

You'll build your skills over an 18-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.

We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard. We're committed to building a workforce that reflects the customers and communities we serve.

We're also continuously raising our performance bar as we strive to become Earth's Best Employer, so you'll have the resources and support to develop into a well-rounded professional.

Your career isn't a straight path - it's a journey you build as you go. A universe of opportunity awaits, right at the heart of the infrastructure that powers the cloud. Your next adventure starts here.

Basic Qualifications:

- To qualify for this programme, you must:
- Be 18 years or over before the start date (September 2027)
- Have the right to live and work in England at the point of enrolment (June 2027). If you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme from enrolment.
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date
- Not be registered to study on a UK government funded course ending August 2027 or later
- Be prepared to travel for external/mandatory training as part of the apprenticeship
- Hold at least 5 GCSEs (or equivalent) at grade 4 (C) or above, including Maths and English
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is a 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
- This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation

Preferred Qualifications:

- A genuine curiosity about technology and how the cloud and IT infrastructure work
- A hands-on, practical mindset and enthusiasm for working with hardware and systems
- Logical problem-solving skills and an interest in diagnosing and fixing technical issues
- A proactive, organised approach to your work
- Good communication skills, with the ability to explain technical information clearly
- A customer-first mindset and a willingness to help
- Comfortable following procedures and safety standards, with attention to detail
- Flexibility and reliability, with an understanding that data centres operate 24/7

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.