Quality Assurance Engineer - Japanese, Amazon Music - Mexico City | Amazon Job

Job Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

We believe that Amazon Music on Alexa is the best voice-enabled music experience in the world. It is Day 1 in the world of voice-enabled devices and we're looking for great leaders to help us make it even better.


Key job responsibilities
- Validate the Japanese-language customer experience across Alexa voice, mobile, and web, ensuring natural and accurate interactions for Japan-market users
- Develop and execute manual & automated tests and test plans
- Efficiently execute test cases across all functional areas of our products
- Finding, isolate, document, regress, and track bugs through resolution
- Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
- Work with Software Development Engineers to understand the overall technical architecture and how each feature is implemented
- Ensure the highest quality product delivery, working with a team of quality engineering professionals
- Evaluate product functionality and create test strategies and test cases to assess product quality


A day in the life
Your morning might start by reviewing overnight test results for Japanese voice queries on Alexa, triaging bugs, and syncing with engineers in Tokyo. By midday, you could be writing test cases for a new Japanese-language feature, verifying that voice recognition handles natural speech patterns, or checking that translations and locale-specific formatting render correctly across devices. In the afternoon, you'll collaborate with your QA team and developers to reproduce issues, refine test strategies, and advocate for the Japan customer experience. Every day, you're ensuring millions of Japanese-speaking customers enjoy a seamless Amazon Music experience.

About the team
The Amazon Music Internationalization QA Team ensures millions of customers worldwide enjoy a seamless listening experience across Alexa, mobile, and web — whether they're using Music Unlimited, Prime Music, or our free tier. We own quality for international markets, testing voice and app experiences in multiple languages to make sure every interaction feels natural and delightful.

We're a collaborative, agile team that values curiosity, customer obsession, and continuous improvement. You'll work closely with developers, product managers, and fellow QA engineers in a supportive environment where your ideas directly shape the quality of a global product.

Basic Qualifications:

- 2+ years of quality assurance engineering experience
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Japanese
- Experience in automation testing
- Experience in manual testing
- Experience in UI and API automation testing (Selenium/SOAPUI)
- Knowledge of QA methodology and tools
- Knowledge of at least one programming language such as Java, C#, JavaScript, Python, Ruby or Perl

Preferred Qualifications:

- Experience in API & Mobile testing
- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control
- Experience managing large teams across multiple locations and languages
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Experience working with Voice Assistants

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.