Sr. HR Business Partner, One PXT - Gurugram | Amazon Job

Job Description

Amazon's Operations and Field business is one of the most complex, high-velocity environments in the world. The Human Resources Business Partner (HRBP) III – Field partners directly with business leaders to build and sustain a high-performing, engaged workforce. This role drives HR strategy at the site and regional level, balancing tactical execution with long-term organizational thinking. The HRBP III operates with significant autonomy, navigates ambiguous and complex situations with sound judgment, and influences decisions at the senior leader level.

Key job responsibilities
*Strategic Partnership and Workforce Planning*
- Partner with Operations and business leaders to design and implement HR plans that deliver against business goals, including workforce planning, talent development, and organizational health.
- Make trade-offs between short- and long-term organizational needs, clearly articulating the business case for each approach.
- Lead local HR initiatives independently, escalating blockers with appropriate context and proposed solutions.
- Contribute inputs into operational planning cycles (Operating Plan 1 (OP1) / Operating Plan 2 (OP2)) as the HR voice for the site or region.

*Employee Relations and Investigations*
- Serve as the primary contact for employee grievances; lead or co-lead investigations with rigor, consistency, and legal compliance.
- Navigate difficult and complex employee relations situations, mitigating long-term risk while delivering equitable outcomes.
- Maintain statutory and labor compliance, including conducting regular vendor audits.

*Talent Acquisition and Onboarding*
- Partner with Talent Acquisition to execute hiring plans aligned with business forecasts, owning the associate onboarding experience end to end.
- Assess executive and operations talent; fill Technology, Operations, and Management positions in partnership with recruiting teams.

*Engagement and Culture*
- Design and drive engagement initiatives: New Hire Buddy and Mentoring programs, Voice of Associate (VOA) sessions, roundtables, Brown Bag sessions, and Rewards and Recognition (R&R) programs.
- Implement and analyze employee surveys and questionnaires; translate results into concrete action plans with measurable outcomes.
- Partner with HRBPs and business leaders to foster a motivated, engaged, and inclusive workforce.

*Learning, Development, and Career Growth*
- Partner with the Learning and Development (L&D) team to conduct training needs assessments across levels.
- Drive career-pathing sessions and initiatives for associates in partnership with HRBPs.
- Mentor and develop others on the HR and Operations teams, actively participating in promotion and recruitment processes.

*Analytics and Reporting*
- Own Management Information System (MIS) reporting for attrition analysis: analyze exit interview data, identify trends, surface key insights, and publish dashboards for business and HR leadership.
- Use data to inform decisions, design solutions, and track progress against engagement and workforce health goals.

*Process and Policy Implementation*
- Implement new HR policies, procedures, and programs in support of business strategy, ensuring consistent, compliant application across the site or region.
- Model best practices in HR domain; drive process improvements that raise the bar for operational excellence.

*Communication and Influence*
- Deliver clear, concise written and verbal communication, including strategic narratives, six-pagers, and business review documents (Monthly Business Review (MBR) / Quarterly Business Review (QBR)).
- Present recommendations confidently to senior leaders (L8 and above), including in contentious or ambiguous situations.
- Influence across multiple teams, stakeholders, and functions — including Finance, Legal, Operations, and external partners — to build consensus and drive outcomes.

Ability to travel

Basic Qualifications:

- Bachelor's degree or above
- 5+ years of human resources leadership experience
- Experience effectively managing a substantial and time-sensitive workload
- Experience in employee relations, labor relations, or labor/employment law

Preferred Qualifications:

- Experience implementing data-driven workforce solutions and HR metrics
- Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.