Account Manager Quick Commerce, Amazon Now MX - Mexico City | Amazon Job

Job Description

Amazon Now is looking for an Account Manager to drive operational excellence and commercial growth for our Quick Commerce business in Mexico. This role is responsible for managing complex 3P partnership relationships where business problems, account strategy, and operational direction may not be clearly defined. You will operate with limited guidance, designing solutions and managing plans in the absence of established SOPs for a business in early growth phase.
The ideal candidate understands how technology-driven businesses operate — from product and marketplace dynamics to operational execution — and can translate that understanding into clear priorities and action plans with strategic partners. You will own the relationship with our operating partner, defining shared goals, driving joint planning cadences, and holding execution to agreed performance targets across key business inputs.
You will build and maintain operating plans with measurable success criteria tied to growth and customer experience metrics, provide data-driven recommendations that improve both the partner and end-customer experience, and proactively identify opportunities to scale the business across new verticals, geographies, or operational models. You will continuously monitor business performance through regular reviews, adjust priorities based on what the data tells you, and ensure partners are equipped with the right tools, processes, and visibility to execute at pace.

Key job responsibilities
Own the end-to-end 3P partnership relationship with the partner, managing business reviews, operational escalations, and joint strategic planning for a business where direction is not always defined
Understand and define your accounts' decisions and priorities with Amazon, driving relevant activities (planning, execution, analysis) that support achieving shared goals
Create plans with clear, measurable success criteria across the four operational pillars: selection depth, product availability, pricing competitiveness, and delivery performance
Lead weekly/monthly/quarterly business reviews (WBR, MBR, QBR) and deep-dive analyses to identify root causes, track KPIs, and drive corrective actions
Educate partners on tools, processes, and available resources
Proactively mitigate risks, clear blockers, and escalate appropriately while meeting timelines and minimizing disruption to partner teams
Assess SOPs and playbooks to drive enhancements, improvements, and the addition of relevant use cases for a rapidly evolving quick commerce operation
Partner cross-functionally with Operations, Tech, Marketing, Category, and Finance teams to align on joint initiatives and influence partner team goals

About the team
Inclusive team culture
 
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.  
 
Work Life Balance
 
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.  
 
Mentorship & Career Growth
 
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications:

- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English
- 4+ years in client-facing, vendor-facing, or partner management roles with a focus on relationship management, negotiation, and performance accountability

Preferred Qualifications:

- Experience working in a fast-paced environment similar to a high-tech start-up
- Experience managing and growing large accounts, product marketing or management consulting roles
- Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
- Experience working in e-commerce, quick commerce, marketplace, or on-demand delivery platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.