Property Operations Manager - South San Francisco, CA | JLL Job

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Property Operations Manager – JLL

What this job involves: The Property Operations Manager will oversee the daily operation, maintenance, and service delivery of the property while serving as a primary point of contact for site tenants, the landlord, service providers, and applicable local authorities. This role is responsible for ensuring the building is operated safely, efficiently, and in compliance with lease obligations, regulatory requirements, and established service expectations. The position requires consistent communication, proactive issue resolution, strong tenant relationship management, and effective coordination of building services, repairs, inspections, and operational programs.

What your day-to-day will look like:

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.

• Conduct routine property walkthroughs and inspections to monitor building condition, tenant areas, common spaces, life safety systems, and overall service quality.
• Respond to tenant work orders, service requests, and building issues in a timely manner while maintaining KPI compliance and a high level of customer service.
• Identify opportunities to improve building operations, tenant experience, service delivery, safety, and regulatory compliance, and make recommendations to ownership or leadership as appropriate.
• Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
• Provide clear direction to vendors, contractors, facilities staff, landlord representatives, and other service providers to ensure coordinated execution of work with minimal disruption to tenants and building operations.
• Assist in the procurement of vendors and services as required.
• Initiate procurement process for 3rd party Vendors needs by developing and delivering purchase orders.
• Follow up with Vendors to ensure billing processes are completed in a timely manner.
• Interact regularly with the Finance team to ensure accruals and invoice processing is completed timely.

• Coordinate building services and amenities, including access control, parking, janitorial, waste management, conference or event support, tenant communications, and other property-related services as required.
• Provide coordination and support events, meeting and conference facilities as required.
• Maintain regular communication with tenants, landlord representatives, property ownership, local authorities, inspectors, emergency responders, and other stakeholders regarding building operations, planned work, service interruptions, inspections, permitting, and compliance matters.
• Maintain accurate building records, tenant communications, inspection documentation, permits, service contracts, compliance records, emergency response documentation, and other official property files.
• Maintain and support emergency response plans, evacuation procedures, after-hours response protocols, incident communications, environmental health and safety requirements, and coordination with local emergency services or authorities having jurisdiction.
• Represent the property in tenant meetings, landlord coordination discussions, operational reviews, business reviews, and other stakeholder forums as required.
• Participate in budget planning exercises that define business strategy and spending limits.
• Coordinate with on-site Security team to ensure needs of Tenants and Landlord are met which complying with established security procedures.
• Coordinate and manage logistics of floor level first class mail delivery to established designated locations ensuring expectations are consistently met.
• Conduct frequent janitorial inspections and communicate with vendors ensuring that KPI’s are consistently met and concerns are proactively addressed

• Comply with lease requirements, landlord obligations, service agreements, building rules and regulations, and applicable local codes or authority requirements.
• Build and maintain positive relationships with tenants by providing timely communication, professional follow-up, and effective resolution of building-related concerns.
• Coordinate property operations in accordance with established policies, procedures, ownership expectations, regulatory requirements, and the needs of building occupants.

Required Qualifications:

• Prior experience in building management, property management, facilities management, or commercial real estate operations.
• Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting processes, landlord coordination, critical building systems, and vendor management is advantageous.
• Understanding of basic technical aspects of property operations, including HVAC, fire/life safety systems, mechanical and electrical systems, plumbing, building access systems, and common area maintenance.
• Proficiency in a range of information technology tools and platforms. 
• Excellent communication, organization, stakeholder management, customer service, and problem-solving skills.
• Ability to work independently with little supervision and effectively deal with stressful situations.
• Self-motivated; confident, energetic and flexible.

Preferred Qualifications:

• Experience working within the Life Sciences or in a regulated environment

Location: South San Francisco, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –South San Francisco, CA

Job Tags:

Life Science

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.