Project Lead - US: Ohio - Westlake Retail Support Center | BP International Job

Entity:

Supply, Trading & Shipping

Job Family Group:

Sales Group

Job Description:

About bp

Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fueled by world-class insight and expertise. We’re always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too!

About the team

We are seeking a highly motivated and experienced Project Lead to drive successful project delivery within BP International Limited. This role will focus on demonstrating agile methodologies to enhance customer experience, optimize channel performance, and manage key interested party relationships.

Key Accountabilities

Lead Management & Customer Acquisition

• Own and optimize fleet sales lead management processes, including Rig Dig and other lead generation sources.
• Partner with Sales and Marketing to recommend strategies that grow customer acquisition and market penetration.

Pricing & Rebate Programs

• Manage fuel, DEF, truck service, and related customer rebate programs.
• Oversee truck service point-of-sale discount programs to keep them aligned with financial and customer growth goals.
• Audit and monitor customer pricing programs after implementation to confirm expected volume growth is achieved.
• Evaluate program effectiveness and recommend consolidation, enhancement, or elimination based on business performance and strategic objectives.
• Develop reporting and performance metrics to measure program ROI and customer engagement.
• Support ongoing optimization and audits of pricing systems and tools, and help define long-term process improvements.

Customer Agreements & CRM Data

• Ensure customer agreements, amendments, pricing arrangements, and program documentation are accurately maintained and tracked.
• Build processes that improve visibility into customer commitments and deliver actionable information to the sales organization.
• Partner with business and technology teams to improve CRM data quality and reporting capabilities.

Digital Platforms & Customer Portal

• Lead business-side project management for customer-facing digital platforms, including customer portal initiatives.
• Define business requirements, prioritize enhancements, align stakeholders, and support implementation.
• Collaborate with IT and external partners to improve customer experience, self-service capabilities, and operational efficiency.

Essential experience and job requirements

• Bachelor's degree in Business, Finance, Marketing, Analytics, or a related field.
• Experience in fleet or fuel sales, pricing, sales operations, program management, or business analytics.
• Strong analytical skills, with experience interpreting sales performance, margin, pricing, and customer behavior data.
• Experience with CRM platforms (Salesforce preferred).
• Advanced proficiency in Excel, reporting tools, and dashboard development.
• Strong project management, communication, and cross-functional leadership skills.
• Proven ability to influence interested parties and drive process improvements across multiple business functions.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Business Operations, Channel Management, Channel marketing activation, Coaching, Commercial performance, Contract Management, customer and competitor understanding, Customer enquiries, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Service Design, Data Analysis, Delivers an effortless customer experience, Digital Fluency, Influencing, Internal alignment, market, Negotiating value, Offer and product knowledge, Operational pricing, Sector, Territory Management {+ 1 more}

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.