Facilities Coordinator - Kanagawa, Japan | JLL Job

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role

This position will be responsible for providing a comprehensive range of services in the Facility & Employee Services with a focus on customer centricity, continuous improvement, operational excellence, safety, and compliance.

The responsibilities will include operations, maintenance, purchasing of material, equipment & supplies, pantry management, and helpdesk etc.

MAJOR RESPONSIBILITIES

Facility Coordinator will be responsible to handle the tactical delivery for the assigned property/facility and be the on-site key point of contact for client, stakeholders, and vendors.
This position report to Lead Facilities Manager who is located at onsite.

Team Structure：                            JLL x 2

Client office location:                     Shin Yokohama , Kanagawa

Site Information: Shin Yokohama (x2), Ota Gunma, Nagoya
* Nagoya is managed remotely. Site visit is required for Gunma and another Shin Yokohama office for regular maintenance.

Service hour ：    9:00-17：30 on weekday including holiday
* Some public holiday is paid vacation days. There are company holidays in New Year, Golden Week and Obon. So total holiday including Sat, Sun, holidays are around 120 days in a year.

§  Scope of this account

Soft Service Support

·        Cleaning, green and beverage service support

·        Fixed asset inventory

·        Receptionist work, representative calls

·        Contract documentation support

·        Payment support

Hard service support

·       Building maintenance support, attendance, announcements, etc.

·       Fire prevention and disaster prevention related work support, postings, announcements, related equipment management, etc.

·       Floor inspection

·       Office layout support, furniture relocation, etc.

·       Building entry card lending and authorization

Employee service support

·       Stationery and envelope management and ordering

·       Support for congratulatory and condolence services, flowers and telegrams of condolence only

·       Seal application and delivery

·       Company car management, insurance, ETC and gasoline cards, JAF card arrangements

·       Renting out rental car cards

·       Parking lot management

·       Help desk, response to inquiries

·       Orientation for new employees and transferees regarding facilities, office tours

·       Mail room service

·       Overseas business trip arrangements, hotel and cab arrangements for overseas VIPs visiting Japan

·       Intranet content management

·       Lost & found support

Others

·       Arrangement of business cards and employee ID cards (HR support)

·       Although irregular, event support may include catering arrangements, venue setup, and unexpected orders.

Candidate Specification

Key skills

–       Communication skill to establish trust relationship with team, vendor, users, client, stakeholder, Landlord etc.

–       Has a customer-oriented attitude, action; flexible, listen, proactive

–       Positive mind to improve for better service

–       Documentation skill to create report, manuals

Required skills

–       Over 3 years’ experience in Facility industry or some areas which utilize past experiences

–       Demonstrates proactive & professional approach to customer service.

–       Business level English (both verbal and written)

Location:

On-site –Kanagawa, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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