Engagement Manager, AWS Professional Services - Telco, Media & Entertainment, Gaming, Sports (TMEGS) - Zurich | Amazon Job

Job Description

The Amazon Web Services Professional Services (ProServe), Telco, Media & Entertainment, Gaming, Sports (TMEGS) Industries Delivery Practice is seeking an Engagement Manager (EM) to deliver outcome-based cloud and AI engagements for our customers. You will own engagements and workstreams end to end. You are accountable not just for the plan, but for delivering the outcomes we committed to, on time, to standard and on budget.

Most of our engagements are delivered on a fixed-price, outcome-based model. You will translate agreed outcomes into a clear delivery plan with measurable acceptance criteria, then run that plan with discipline. That means managing scope and change against the statement of work, tracking progress and financials, and raising trade-offs early. You will negotiate day-to-day scope and priorities with customer stakeholders within the commercial framework agreed for the engagement, and you will know when to bring in senior colleagues.

You will work with delivery teams that use AI throughout the delivery lifecycle, from requirements and design through code generation, testing and operations. You are hands-on with AI-assisted delivery tools and technically curious enough to understand what they produce, question it, and keep quality high as delivery accelerates. You apply AWS frameworks such as Well-Architected and the Cloud Adoption Framework, and you help put in place the automated quality checks that let standards hold at speed.

Many of our engagements combine AWS builders with AWS Partner Network (APN) partners. You will coordinate partner contributors against clear acceptance criteria. On our largest programs you will work alongside a senior EM to hold a mixed team to a single quality bar.

You will build trusted relationships with customer stakeholders up to director level, report progress in terms of outcomes delivered, and spot early signs of risk before they become escalations. As you grow, you will take on larger and more complex engagements, develop your commercial and executive skills, and contribute reusable assets and AI-enabled practices to the wider team. You are expected to achieve and maintain relevant AWS certifications, including in AI, and to build domain expertise.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud and AI initiatives. We provide a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption, and focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Key job responsibilities
- Owning delivery of cloud and AI engagements, or defined workstreams within larger programs, accountable for agreed outcomes, quality, schedule and budget
- Translating agreed outcomes into delivery plans, milestones and measurable acceptance criteria, and contributing to scoping before signature alongside senior EMs and solution architects
- Managing fixed-price engagements against the statement of work through disciplined scope and change control, and negotiating day-to-day priorities and trade-offs with customer stakeholders
- Managing engagement financials: forecasting revenue against milestones, keeping estimate at completion accurate, and driving timely milestone acceptance and billing
- Working hands-on with AI-assisted delivery tools across the lifecycle, and applying technical understanding to question AI-generated output and keep quality, security and cost on track
- Coordinating AWS and partner contributors against clear acceptance criteria, and supporting senior EMs on multi-partner programs
- Reporting progress to customer and AWS stakeholders in terms of outcomes delivered, and raising risks early with clear options and recommendations
- Contributing reusable assets, templates and AI-enabled practices that make delivery more repeatable

About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications:

- 3+ years of leading and delivering enterprise-level IT or cloud engagements
- 3+ years of cloud computing experience, with working knowledge of the value proposition of the public cloud and cloud delivery models (IaaS, PaaS, SaaS)
- Experience managing scope, schedule and budget on fixed-price or milestone-based engagements, including change control
- Experience leading or coordinating Agile delivery teams (for example, with Scrum Masters or Product Owners)
- Experience working with, presenting to and negotiating with customer stakeholders up to director level, across IT, lines of business and procurement
- 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience

Preferred Qualifications:

- 3+ years of delivering customer engagements in a professional services or consulting role
- AWS certification, ideally including an AI or machine learning certification
- Hands-on experience using AI-assisted development or delivery tools on real engagements
- Experience coordinating partners, system integrators or mixed vendor teams against shared acceptance criteria
- Experience with engagement financials such as revenue forecasting, estimate at completion, earned value or milestone billing
- Experience with Agile and project management toolsets such as Jira, Rally, VersionOne or Taiga

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.