Global Network - Supply Chain and Engineering - Manufacturing & Operations - Field Service Management - San Jose, Plaza Real Cariari | Accenture Job

Join Our Global Consulting Network and Expand Your Horizons!

Are you passionate about transforming field service operations and helping organizations deliver exceptional service experiences? Join Accenture's Smart Aftersales Service team and work with leading global organizations driving field service excellence.

This role focuses on field force management, technician productivity, dispatch optimization, work order management, and service transformation programs across multiple industries.

Key Responsibilities

• Support and deliver Field Service Management transformation initiatives.
• Improve technician productivity, first-time-fix rates, and service performance.
• Design and optimize work order management and field operations processes.
• Support preventive and corrective maintenance programs.
• Participate in client workshops and business process redesign activities.
• Collaborate with technical teams on FSM platform implementations.
• Support proposal development and capability growth initiatives.

Qualifications:

• Advanced English.
• University Degree
• 2–5 years (Analyst) or 5–9 years (Consultant) of experience in field service, aftermarket service operations, or related roles—with FSM platform exposure.
• 10–15 years (Manager) or 15–20 years (Senior Manager) of experience in field service, aftermarket service operations, or related roles—with FSM platform exposure.

Preferred Experience

• Experience in Field Service Management, maintenance operations, or aftermarket services.
• Knowledge of:
  • Dispatch and scheduling
  • Work order management
  • Service order management
  • Route optimization
  • SLA management
• Exposure to platforms such as:
  • ServiceMax
  • Salesforce Field Service
  • ServiceNow FSM
  • IFS
  • Microsoft D365 Field Service

Ideal Background

Industrial Equipment, Automotive, Aerospace & Defense, High-Tech, Medical Devices, or Manufacturing industries.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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