Soft Service Executive - Kolkata, WB | JLL Job

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.  

Objective

To Manage the Soft Services, horticulture, security and ensure Clean, Hygienic and safe environment in the building

Accountabilities

·        Carry out all activities and functions as per SOPs

·        Oversight and management of Building Upkeep Services Unit primarily of common areas of the building

·        Management of vendor personnel for assigned units

·        Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet unit needs

·        Develop Work Plans and implement the same

·        Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams

·        May supervise shift workers and inspect for completion

·        Applies knowledge of administration of program, resources, and staff

·        Demonstrated ability to manage others and to communicate effectively

·        Develops, interprets, and applies policies

·        Reviews programs/ processes for effectiveness

·        Brief all staff regarding their duties, designated areas and special instructions if any

·        Prepare and implement various checklists, at the frequency instructed in the suggested formats

·        De-brief all supervised staff at the end of each shift

·        Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity

·        Ensure discipline, proper attire and etiquette in the staff  

·        Ensure maximum efficiency in Housekeeping Services

Required Qualifications & Experience

·        Will be qualified Management /diploma holder with experience of 5-8 years in the industry

·        Working knowledge of the philosophy, objectives, methods and practices of Janitorial operations including    cleaning chemicals & consumables usage, maintenance, repair of equipments and waste disposal methods, hygiene & sanitation standards & techniques pertinent to housekeeping including scheduling, training, identification of needs and maintenance of controls

·        Ability to effectively supervise and coordinate the work of assigned areas of responsibility; to ensure the material, cost, work, and time reports; to communicate skillfully orally and in writing about the building/facility snags; to understand, carry out, and issue clear oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

ü    Good Knowledge in functional area of Janitorial services

ü    Adequate software exposure like MS office etc.

ü    Good Leadership Qualities

ü    Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

ü    Read, interpret and apply laws, rules, regulations, policies and/or procedures

Location:

On-site –Kolkata, WB

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

How to apply

Please submit a tailored CV detailing your experience relevant to this role.

Find out more about us here.

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