Program Manager, Planning & Insights, AMXL JP, AMXL Japan - Tokyo | Amazon Job

Job Description

Are you excited to drive high-visibility, strategic logistics and technology solutions? AMXL Japan is looking for a Program Manager who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Analytical Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

The Program Manager will join the AMXL JP Planning & Insights program, which owns the planning mechanisms that AMXL JP's supply chain, first mile, middle mile, last mile and program teams make decisions on: S&OP and inbound planning inputs, forecast and capacity models, automated insights for weekly and monthly business reviews, and the measurement systems behind them. The Program Manager will own these mechanisms end to end, from defining the decision a stakeholder needs to make, through building the data logic and models that inform it, to driving adoption in the business review cycle. This is a hands-on role: the Program Manager will work directly with large operational datasets using advanced SQL, build and maintain the analyses and planning tools the mechanisms run on, and partner with the central JP Ops data organization for platform and engineering.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp


Key job responsibilities
# Own planning and insight mechanisms end to end for AMXL JP stakeholders

# Build and maintain the analyses, forecast inputs and planning tools these mechanisms run on, working hands-on with operational data in advanced SQL

# Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format for business reviews

# Own the effective communication of metrics, insights and recommendations to stakeholders and leadership

# Drive automation and scalability into recurring planning, reporting and analysis so mechanisms run without manual effort

# Define program requirements by working backwards from the decisions operations and planning teams need to make, and translate them into metrics, models and review mechanisms

# Partner with the central data and engineering teams on platform, datasets and visualization direction

A day in the life
You attend daily business reviews and understand what's happening to key network metrics and reporting needs. You spend time with strategy & ops teams to understand the key planning and insight challenges and collaborate with relevant global and domestic stakeholders to build sustainable planning mechanisms for AMXL JP. You challenge the status quo and drive data based decision making within your team. You take business trips within and outside Japan as required to build your skills and network or test your plans and assumptions. Additionally, you are always ready to jump in and take charge when problems and challenges emerge.

About the team
AMXL JP team is a single threaded organization that owns Amazon's end-to-end Heavy & Bulky (H&B) logistics network with our willing and equally customer obsessed partners, offering shipping, service & support for consumers and companies in a safe, reliable, seamless, standardized, and sustainable way that surprises and delights our customers. Our delivery partners are experienced in H&B deliveries, providing special handling services such as Room of Choice Delivery, Installation/Assembly and Recycling/Haul-Away.
Our team is made up of a diverse group of individuals across operations, supply chain, tech, finance, planning, customer experience, business intelligence and program management that work closely and collaboratively across Amazon to constantly improve and scale our operations, always insisting on the highest standards and obsessing over delivering bigger smiles for our customers.

Basic Qualifications:

- Bachelor's degree
- 3+ years of data analysis experience
- 3+ years of data visualization and reports tools experience
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Speak, write, and read fluently in English
- Experience using advanced SQL for analysis, deep dives and root cause investigation to drive planning and execution decisions

Preferred Qualifications:

- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in supply chain planning, including building forecasting models, capacity plans or S&OP planning inputs
- Experience with Python for data analysis is a plus
- Ability to use AI tools and agents for deep dives, analysis and automation of recurring work

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.