Assistant Facility Manager-Soft Services - Mumbai, MH | JLL Job

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Assistant Manager – Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, safe, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions.

Key Responsibilities

• Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.
• Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.
• Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.
• Coordinate with internal stakeholders to support office operations and employee comfort.
• Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.
• Support implementation of soft services processes, SOPs, and site compliance requirements.
• Track and report service performance, audits, complaints, and resolution status.
• Assist in budget tracking, invoice verification, and vendor coordination.
• Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.
• Lead or support special events, workplace moves, and office setup activities as required.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Supervise and mentor site soft services staff and vendor teams.

Key Skills and Competencies

• Strong knowledge of soft services operations in a corporate office environment
• Vendor and contract management
• Service quality monitoring and auditing
• Strong communication and stakeholder management
• Problem-solving and escalation handling
• Team coordination and supervision
• Working knowledge of workplace health, safety, and hygiene standards
• Proficiency in MS Office and reporting tools

Qualifications

• Bachelor’s degree or equivalent
• Additional certification in facilities management or hospitality is preferred

Experience

• 5–8 years of experience in soft services / facilities operations
• Experience managing corporate office or GCC workplace environments preferred
• Experience in vendor management and service excellence is an advantage

Working Conditions

• Full-time onsite role
• May require extended hours during events, audits, incidents, or critical operational needs

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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