We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Sr. Analyst, you will play a critical role in supporting our Oak Street Health patients, providers and business by providing support for high-priority strategic projects and ad hoc operational initiatives while owning the administrative and operational execution of the team's colleague listening strategy.

This role serves as a key operational anchor and analytical engine—synthesizing qualitative feedback into actionable insights, driving execution, and flexing dynamically to deliver essential support across high-priority strategic projects and ad hoc operational initiatives. Working closely with executive leadership, the Senior Analyst ensures seamless management of colleague feedback channels, leadership rounding logistics, and survey action planning.

As a highly visible representative of the team, this role must be comfortable engaging directly with colleagues and executive leaders, facilitating discussions, and presenting findings with confidence and professionalism. 

Key Responsibilities

1. Strategic Projects & Operational Support

• Strategic Project Support: Lean into various strategic projects and operational initiatives as they arise across the team, adapting to shifting priorities and contributing by supporting execution.
• Deliverable & Action Item Tracking: Maintain project documentation, track deliverables across cross-functional workstreams, and support operational continuity for team priorities.
• Executive & Operational Material Preparation: Assist in drafting, formatting, and refining operational materials, status updates, and presentations for leadership reviews.

2. Analytics & Operational Process Improvement

• Insights Synthesis: Aggregate qualitative sentiment and operational data into clear, actionable reporting frameworks for team and department leadership.
• Process Optimization: Continuously refine rounding workflows, participant tracking mechanisms, and feedback loops to enhance operational efficiency and reporting accuracy.

3. Colleague Listening Strategy Execution & Feedback Operations

• Feedback Channel Analysis & Loop Closure: Analyze qualitative and quantitative feedback across multiple channels (including Roundtables, Executive Committee (EC) rounding, Epic feedback, and CES action plans). Identify key operational trends, synthesize insights, translate findings into recommendations and action plans, and ensure closed-loop communication back to stakeholders.
• Roundtable Management: Orchestrate the administrative and operational workflow for colleague listening roundtables, including participant solicitation, scheduling, session facilitation support, and comprehensive documentation.
• Executive Committee (EC) Participant Tracking: Oversee participant tracking for Executive Committee engagement.
• Executive Rounding & Material Preparation: Lead preparation and administrative support for Executive Leader rounding.

Required Qualifications

• 3–5 years of experience in business operations, strategic planning, program/project management, analytics, or related operational roles.
• Demonstrated experience synthesizing qualitative and quantitative feedback into structured recommendations and action plans.
• Exceptional organizational skills with proven success managing complex scheduling, documentation, participant tracking, and logistics for leadership initiatives.
• Strong written and verbal communication skills, with experience preparing executive-level materials and documentation.
• Ability to flex seamlessly between structured ongoing operational workflows and ad-hoc strategic project support in a fast-paced, matrixed environment.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides) alongside collaboration tools.

Preferred Qualifications

• Experience in healthcare delivery, value-based care, or population health organizations.
• Familiarity with colleague engagement strategies, organizational listening frameworks, or survey action planning.
• Background in project management toolsets and process mapping.

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits:

*Mission-focused career impacting change and measurably improving health outcomes for medicare patients
*Paid vacation, sick time, and investment/retirement 401K match options
*Health insurance, vision, and dental benefits
*Opportunities for leadership development and continuing education stipends
*New centers and flexible work environments
*Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.