Telecom OSS Reinvention Senior Manager - New York, One Manhattan West, Corp | Accenture Job

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Role Overview:

The Telecom OSS Reinvention Senior Manager helps communications service providers (CSPs) reinvent network and service operations toward increasingly autonomous operations. The role combines deep telecom and OSS architecture expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations.

Working across strategy, architecture, and implementation, this role helps clients define their autonomous network vision, modernize legacy OSS platforms, apply AI to network operations, and establish the foundations required to achieve higher levels of network autonomy.

Key Responsibilities:

• Lead OSS reinvention and solution architecture across service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, and network automation.
• Define target architectures, autonomous network strategies, maturity assessments, business cases, and roadmaps aligned with network and business priorities.
• Architect capabilities including zero-touch provisioning, closed-loop assurance, self-healing operations, intelligent orchestration, and AI-driven NOC workflows.
• Shape and guide implementation of AI/ML, GenAI, and agentic AI use cases including predictive maintenance, intelligent fault detection and triage, root-cause analysis, capacity optimization, and automated remediation.
• Apply TM Forum Open Digital Architecture (ODA) and Autonomous Networks frameworks to modernize legacy OSS environments toward modular, cloud-native, API-driven architectures.
• Evaluate OSS platforms and network management systems and define the data, integration, observability, orchestration, and AI capabilities required for autonomous operations.
• Provide technical leadership through implementation, addressing complex architecture, integration, API, data, and interoperability challenges.
• Advise senior network, operations, architecture, and technology leaders on OSS modernization, AI, automation, and autonomous network strategies.
• Lead client engagements and multidisciplinary teams spanning OSS, network, cloud, data, AI, automation, and architecture, while developing technical talent.
• Drive business development, solution shaping, proposals, and development of OSS and autonomous network offerings and assets.
• Travel as needed, up to 80%.

Here’s What You Need:

• Minimum of 10 years of telecommunications industry and/or technology consulting experience, with strong technical depth in OSS architecture, engineering, network operations, or implementation.
• A Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related field. An advanced degree is preferred.
• Deep expertise across multiple OSS domains (e.g., service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, network automation).
• Hands-on architecture or implementation experience with leading OSS or network management platforms such as Amdocs, Netcracker, ServiceNow Telecom, Ericsson, Nokia, or equivalent.
• Strong understanding of AI/ML, GenAI, agentic AI, orchestration, analytics, and closed-loop automation within network operations.
• Deep working knowledge of TM Forum Open Digital Architecture (ODA) and Autonomous Networks (AN) maturity frameworks.
• Strong understanding of modern network architectures including 5G, fiber, cloud-native networks, SDN/NFV, network APIs, and edge computing.
• Demonstrated experience defining target architectures, technology strategies, modernization roadmaps, and implementation approaches.
• Experience leading complex client engagements, multidisciplinary teams, and discussions with senior network and technology executives.
• Strong technical problem-solving, executive communication, solution-shaping, and stakeholder-management skills.
• Experience with business development, proposals, and client relationship development.

Bonus Points If You Have:

• Experience with SON, closed-loop automation, self-healing networks, AI-driven network optimization, Cloud RAN, or zero-touch provisioning.
• Experience integrating agentic AI or LLM-based capabilities into OSS and network operations.
• TM Forum certifications in ODA, Autonomous Networks, or related areas.
• Programming or scripting experience with Python or similar technologies for automation, data, or AI integration.
• Participation in TM Forum Catalyst projects or industry working groups is beneficial.

What Success Looks Like:

Help CSPs progress from reactive, manually intensive network operations toward predictive, closed-loop, and increasingly autonomous operations.

Success means establishing the OSS, data, AI, orchestration, and automation capabilities needed to improve network and service quality, increase resilience and automation, accelerate service delivery, reduce resolution times, and lower operational cost and complexity—while creating a pragmatic path toward higher levels of network autonomy.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/10/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $132,500 to $338,300
Colorado $132,500 to $292,200
Connecticut $132,500 to $292,200
District of Columbia $141,100 to $311,200
Illinois $122,700 to $292,200
Maine $112,900 to $249,000
Maryland $132,500 to $292,200
Massachusetts $132,500 to $311,200
Minnesota $132,500 to $292,200
New York $122,700 to $338,300
New Jersey $141,100 to $338,300
Ohio $122,700 to $270,600
Virginia $122,700 to $311,200
Washington $141,100 to $311,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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