Receptionist - Budapest, HUN | JLL Job

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Job profiles 

Profile: Receptionist Services Coordinator 

This role is responsible for elevating the workplace experience through exceptional service, support, and hospitality. This position serves as the primary point of contact for employees, visitors, and clients, ensuring a welcoming, efficient, and productive environment that aligns with the organization's goals and culture.  

Key responsibilities include: 

 Services and Guest Experience: 

• Provide a warm, professional welcome to all employees and visitors 

• Verify visitors are properly vetted, checked-in and escorted into the facility in a safe and proper manner. 

• Build meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations 

• Visibly engaged and well known in the workplace 

• Manage reception duties, including phone calls, scheduling, and meeting coordination 

• Respond promptly, effectively to employee/visitor requests, delivering high-quality service 

• Develop expertise in local amenities, attractions, and events to assist with inquiries 

Client and Stakeholder Management: 

• Collaborate with various departments (IT, facilities, catering, security) to ensure seamless experience 

• Coordinate first-level support for AV and technology needs with the help of the local team

• Assist with third party vendors and service partners to provide maximum service delivery 

• Proactively anticipate needs and deliver creative solutions 

• Coordinate workplace events and site-specific Work Place related activities (for example hand out proper badges- support banquet organization)

Operations and Service Excellence: 

• Collaborate with facilities management to ensure a well-maintained, efficient, and health-conscious workspace 

• Partner/Support if needed with soft services providers (food services, cleaning, etc.) to establish and reinforce the expectation of excellence to create value for the client  

• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client

• Adhere to and implement workplace Standard Operating Procedures (SOPs) and client-specific workplace standards, ensuring consistency and compliance across all operations 

• Receptionist is responsible to follow and maintain access control procedures. They shall coordinate with EHS on emergency response, to include chemical spills, medical emergency, severe weather, building evacuation, fire alarm, bomb threat, etc. They are responsible to follow and maintain access control procedures.

• Emergency response team/Incident response and restoration: JLL receptionist will support in the site emergency response procedures. The exact role of JLL receptionist in the ERP shall be clearly defined, training by GEHC EHS shall be provided. JLL receptionist shall not act as a first responder during emergencies.  

• Check in visitors: JLL receptionist is expected to support in performing this task. 

• Visitor badging: JLL receptionist will be responsible for issuance of badges.
• Serve as the first point of contact for employees regarding any site-related issues or requests.

Innovation and Continuous Improvement: 

• Document and proactively act on feedback to continuously improve workplace experiences 

• Support event planning, reporting, and performance metrics analysis 

• Implement and monitor service standards to consistently exceed expectations 

Location:

On-site –Budapest, HUN

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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