Must Have Technical/Functional Skills
Desktop support
L2 Windows support
Mac OS support
Windows 10/11
Apple iOS Support
Roles & Responsibilities
Provide Level 2 remote troubleshooting and support for laptops, desktops, virtual desktops (VDI), and mobile devices.
Diagnose and resolve hardware, software, operating system, and peripheral-related issues escalated from the Service Desk.
Utilize remote support tools to investigate and resolve technical incidents efficiently.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support and troubleshoot Windows 10/11, macOS, and iOS operating systems.
Resolve issues related to Microsoft Office 365, VPN, Antivirus, Teams/Skype, browsers, and standard enterprise applications.
Assist users with software installations, upgrades, and configuration management.
Knowledge of Microsoft Intune, Windows Autopilot, and JAMF environments.
Enroll, configure, and maintain corporate-owned mobile and iPad devices.
Support Windows 11 feature updates and modern management initiatives.
Deploy device drivers, BIOS updates, firmware, and operating system patches.
Investigate, troubleshoot, resolve, and escalate incidents according to SLA requirements.
Maintain accurate ticket documentation and updates in ServiceNow.
Identify trends and recurring issues and collaborate with engineering teams for permanent resolution.
Participate in problem management and continuous improvement activities.
Generic Managerial Skills
Strong customer service orientation with a focus on delivering an excellent end-user experience.
Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to prioritize multiple tasks and work effectively in a fast-paced, SLA-driven environment.
Demonstrated ownership, accountability, and attention to detail.
Salary Range: $70,000-$75,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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