Senior ACES Manager, Amazon Customer Excellence System Team, On the Road - Tokyo | Amazon Job

Job Description

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Are you interested in defining the future operating model for Amazon’s global delivery operations and creating a world class experience for our customers, associates, and driver partners?

Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world. Robust process that fully leverages delivery station and driver capacities are critical to accomplishing that scale while delivering a world class customer experience.

As part of the JP AMZL Amazon Customer Excellence System (ACES) team, you will lead implementing, measuring and improving standard work processes that will drive customer experience and performance improvement within our delivery station network. You are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry leading, performance within our AMZL Operations. You will raise the bar on customer experience while lowering costs and supporting our rapid growth.

To be successful in this role you will need to be an influencer capable of working effectively with senior leadership across multiple organizations and geographies. You will also need to be a self-starter, proven program leader, diligent project leader, communicator, and problem solver with strong analytical skills. You will work with cross-functional teams on complex logistics problems, deal with ambiguity and advocate on behalf of the customer.

【More Information】
AMZL: https://www.amazon.co.jp/b?node=5637343051
Project Management: https://www.amazon.co.jp/b?node=5609904051
Location: https://www.amazon.co.jp/b?node=5589794051

*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Key job responsibilities
This role is accountable of process improvement initiatives and have the scope of impact demonstrated through delivered results and significant influence on network operational improvements .
The key responsibilities of the role are:
- Lead network level complex (+$5M) initiatives independently by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement. Identifies and tackles intrinsically hard problems (e.g., highly complex, ambiguous, undefined, with little to no existing structure, have significant business or security risk or potential for significant impact), and resolves issues and initiates corrective action as appropriate.
- Is the Process Expert in the network evidenced as being the ‘go to’ person for the most complex operational problems of your process area and influence the future roadmap for AMZL. Is consulted regarding process changes, and, for higher levels is considered as a formal owner of the process.
- Analyzes and dives deep on AMZL business challenges with a focus on understanding root causes, creates a clear path towards solving the rout-cause.
- Is a key influencer in contributing to strategic goals, roadmap and plans (through OP1 and OP2) including idea scoping, business analysis, prioritization, and robust planning. Supports in defining the vision and strategy for their area of expertise.
- Drives and leads mindful discussions with numerous cross-functional business and technology teams through ideation, planning and execution.
- Demonstrates robust Project Management and reporting skills to drive the delivery of results and project compliance. Develops clear mechanisms to pro-active identifying and preventing project delays by following the correct escalation process when required. Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.
- Influences regional leaders and senior Managers to buy into and implement identified projects and opportunities. When confronted with discordant views, find the best way forward and influence others to follow that path (build consensus).
- Writes clear and compelling business proposals for ideas and recommendations for Director/VP/OLT level audiences.
- Demonstrates strong ownership of any part of their project. Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management.
- Creates clear financial savings calculations for your projects and collaborate closely with the respective Finance team to build a solid reporting mechanism on a project level.
- Engages other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
- Able to work independently and identify new opportunities, develop new concepts and ideas, and always be in position to create enough work for yourself and create opportunities for more junior team members

Basic Qualifications:

- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Speak, write, and read fluently in English

Preferred Qualifications:

- Speak, write, and read fluently in Japanese

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