COMPLETE Senior Analyst Customer Service (Hybrid) - PW702: P&W Autoair, Inc. 5640 Enterprise Dr., Lansing, MI, 48911 USA

Date Posted:

2023-10-24

Country:

United States of America

Location:

PW702: P&W Autoair, Inc. 5640 Enterprise Dr., Lansing, MI, 48911 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

The Customer Service Support organization at Pratt & Whitney AutoAir (PWAA) is a team of highly qualified, results driven individuals that are considered the key interface to PWAA customers. Our team thrives on transparent proactive communication with our customers.  Active cross functional engagement is vital and enables our team to provide timely and accurate communication.

Key Responsibilities:

• Quoting and Pricing

• Contract Review

• Customer Status Reports

• Customer Communications

• Assist other departments with various required tasks / Internal communications.

• On time delivery report review

• Initiate variety of documents (material disposition, warranty)

Basic Qualifications:

• A bachelor’s degree and 5 years of experience to include contract review, customer communication, cross functional communication and other business processes.

• US Citizenship due to government contracts

Preferred Qualifications:

• Ability to manage time-sensitive, high-pressure situations without supervision.

• Results oriented, customer-focused with a bias for continuous improvement.

• Excellent communication skills (both verbal and written) and interpersonal skills, time management, and decision-making skills.

• Aerospace industry experience

• SAP experience

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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