COMPLETE Service Engineer USAF NP2000 Repair Contract - 01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

Date Posted:

2023-10-30

Country:

United States of America

Location:

01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

Position Role Type:

Onsite

Service Engineer USAF NP2000 Repair Contract- Onsite

Collins Aerospace is looking for an individual Service Engineer for our USAF NP2000 Repair Contract, under our Collins Aerospace Propeller Systems Service Engineering Department in Windsor Locks CT. This one of the most rapidly growing facilities across the company. This position requires a highly motivated individual who can identify issues and is able to drive action in the development, planning, and assisting in the implementation of timely and effective corrective actions for field issues involving engine control systems and products in both military and commercial arrangements. The SE is expected to help drive special investigations internally and with partners, gather field data, and assist in root cause analysis and corrective action plans for implementation. The process includes data gathering (field reliability, operator use, and maintenance), analysis, coordinating special investigations, product testing, strong customer and Collins field service interface, and corrective action implementation.

The individual will effectively engage all aspects of engineering departments, suppliers, Collins MRO, and USAF C-130H operators. The individual will work with technical publications for initiation, planning, and coordination of Service Bulletins, Service Information Letters, Action Items, and Component Maintenance Manuals (CMM). In addition, will assist the Customer Response Center (CRC) to address in service technical/AOG issues in an appropriately responsive manner for assigned aircraft systems and products.

This position will be working in an Onsite capacity.

This position is eligible for relocation

Primary Responsibilities:

• Respond to engineering and technical requests from USAF as designated in the contract.
• Acknowledge receipt of USAF engineering support request within 24 business hours and shall provide supplemental instructions or repair disposition within three (3) business days from acknowledgement of an urgent engineering and technical request, except in circumstances that are beyond reasonable control, for which, the SE will provide acknowledgement as soon as practicable.
• Record failure information from removals of fielded systems in failure summary reports.
• Prepare Failure Summary Report or Monthly Repair Status Report (MRSR) shall be provided in accordance with agreed to format. The report shall cover the previous monthly period and be sent on the fifteenth (15th) day of the following month
• Identify the most frequently failed line replaceable units (LRU) by part number throughout the period of performance. Failure Summary Reports/MRSR will include summary of repair data for agreed to LRUs as received by the contractor.
• Failure summary reports will include LRU Part Number, Failure Test Number, Induction Date, Major and Sub Assembly Component Name and Number, Failure Description and Repair Action and Status.
• Deliver Failure Summary Report/MRSR monthly and be presented at bi-annual Program Management Reviews (PMR).

Basic Qualifications

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Experience working on military programs (Maintenance, publications, supervision, analysis, or engineering)
• Experience working with technical orders (T.O.) or Component Maintenance Manuals (CMM)
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Preferred Qualifications:

• Experience with Aerospace/Military Maintenance Manuals
• Ability to develop effective technical support solutions with strong ability to communicate at all levels (executive to technician)
• Ability to act as the "Voice of the Customer" for promoting positive change to our products and processes
• Experience in Preparation and presentation of functional issues and familiarization maintenance training
• SAP or ERP experience is a plus
• Experience in the use of typical Microsoft Office programs such as: Word, Excel, PowerPoint, Outlook, and Explorer

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The high-quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Redbrick - Incentives for a Healthy You
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Best Doctors, second opinion program
•  And more! 

In compliance with Connecticut Equal Pay for Equal Work Act, the salary range for this role is $75,000 - $161,000 however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills

                                                                                                                  

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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