COMPLETE Staff Technician, Infrastructure Support (Remote) - HNC99: Field Office - NC Remote Location, Remote City, NC, 27601 USA

Date Posted:

2023-11-06

Country:

United States of America

Location:

HNC99: Field Office - NC Remote Location, Remote City, NC, 27601 USA

Position Role Type:

Remote

Do you want to be challenged in your role and help solve problems throughout a large organization? If yes, then come join our Digital Technology Support team.

This role is part of the Collins Level 2 Digital Technology Support team.  This position is responsible for advanced support of incident resolution and request fulfillment across all four heritage Collins Business Units.  The selected candidate will work on complex trouble tickets that typically cannot be resolved by the Level 1 Service Desk to provide high quality and timely resolution.  Additionally, team members will be asked to help improve the Digital Technology user experience through shift-left process changes, automation, and Knowledge improvements.

** This individual can sit at any Collins domestic location or remote. **

What YOU will do:

• You will provide incident and request fulfillment support to end users.

• You will provide high-level IT support and request fulfillment for Collins employees. Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service.

• You will troubleshoot all aspects of hardware and software solutions not resolvable at L1 Service Desk

• You will create new and update existing solutions for our knowledge base.

• You will act as escalation path from L1 Service Desk

• You will provide technical support to users and applications that require a Collins Aerospace and/or US-based employee.

• You will assist in identifying areas of opportunity to shift-left or automate.

What YOU will Learn:

• You will foster relationships within the Digital Technology community including IT support, Service Desk, and End Users

• You will have an opportunity to expand your IT experience and knowledge and become the team focal in several functional and technical areas.

Education & Experience:

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.

Qualifications you must have:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

• Strong knowledge of Windows operating system.

• ITIL basic knowledge.

• Extensive knowledge of current IT hardware & operating systems.

• Excellent customer and service orientation combined with good communication, team skills, and social competence.

• ServiceNow experience.

Skills We Value:

• Knowledge of network and server technology is preferred.

• A+ and ITIL Foundations certificate(s) preferred.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Remote: Employees who are working in Remote roles* will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

*This position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child, and elder care services

• Teladoc Medical Experts, second opinion program

•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

                                                                                                

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 41,000 USD - 95,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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