Prod Support
Must Have Technical/Functional Skills
-Strong understanding of Linux/Unix administration and network infrastructure;
Experience in Java J2EE, Camunda workflows
-SQL querying and database troubleshooting
-Support Mechanisms – REST API monitoring and troubleshooting; JSON/XML payload analysis
-GCP – OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation
-Monitoring & Observability – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
-Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
-Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
-Excellent communication skills both verbal and written
-Ability to work in a team environment where solutions may come from multiple areas
-Curious approach to problem solving with a desire for quality and avoiding repeat incidents.
Roles & Responsibilities
-Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
-Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
-Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
-Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
-Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
-Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities
Salary Range- $80,000-$95,000 a year
#LI-CO1
#LI-SN1
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.