Responsibilities Include:
- Lead presales & solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across
- Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and
- Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management
- Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
- Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.
- Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
- Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
- Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
- Create solution collaterals, collaborate with delivery to create success stories.
- Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer.
- Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits.
- Engage in short-term consulting and advisory assignment with strategic Customers.
- Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem.
Qualifications:
- 10+ years of overall IT experience of which 5+ years in ServiceNow ecosystem and 2+ years of experience in presales & solutions
- The ServiceNow experience should include.
- Strong Understanding of ServiceNow platform
- Green field, Re-platforming implementation
- Extensive experience with ServiceNow non-IT product (HRSD, CSM, IRM, SecOps, FSO, etc. ), as well as background of ITxM product ( ITSM, ITOM ITAM) and
- Understanding of various Operating model for running ServiceNow in customer ecosystem including MSP/Direct, Centralized/Federated
- ServiceNow Certification and Accreditation
- Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases.
- Experience working in Consulting & Advisory capacity for customer in ServiceNow space.
- Experience with ServiceNow competition (BMC, Pega, Archer, Salesforce, Workday etc.) and adjacent products
- Strong Understanding of SaaS platform offerings and, business model, alliance & channel
- Technologist at heart and quick learner
- Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and
- Self-starter, Team Player and motivated
- Well versed in working in onshore-offshore model and open to travel
Preference will be given to candidates with:
- Banking, Financial Services and/Insurance Background
- Strong experience with ServiceNow non-IT product portfolio
- Depth in ServiceNow CMDB, Discovery, AIOPS, ITAM, EA product portfolio
- ServiceNow consulting & advisory experience.
- Energetic with “Can Do” attitude.
Salary Range: $153,600-$237,200 a year
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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