Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer
Must Have Technical/Functional Skills
•Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).
•Practical experience on NowAssist Skills Kit.
•Strong knowledge and hands-on experience on LLM Topic configuration.
•Strong hands-on and leadership experience in Integration Hub spokes
•Practical experience on Flow Designer and scripted REST APIs
•Strong knowledge and hands-on experience on OAuth 2.0
•Strong knowledge and hands-on experience on Workday Web Services or REST integration experience
Roles & Responsibilities
•Build and configure AI agents (virtual agents, copilots) on ServiceNow
•Design multi-step agent workflows for real scenarios
•Use Now Assist capabilities to automate:
•ITSM workflows (incidents, requests)
•HR / CSM use cases
•Create LLM-powered “topics” (use cases) for agents
•Design:
oPrompts
oInstructions
oGuardrails
•Tune responses for:
oAccuracy
oTone
oBusiness context
•Define dialog flows:
•Intents
•User journeys
•Fallback handling
Ensure:
•Natural conversation
•Minimal friction
Improve metrics like:
•Containment rate
•Resolution rate
•Build integrations between ServiceNow and other systems
oSalesforce, SAP, Workday
oAzure, AWS, REST APIs
•Use:
oIntegration Hub (spokes)
oFlow Designer
oREST/SOAP APIs
•Design low-code workflows
•Automate:
oIncident management
oHR workflows
oApproval processes
•Build:
oFlows
oSubflows
oActions
Salary Range- $120,000-$150,000 a year
#LI-SP3
#LI-VX1
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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