COMPLETE Customer Service Representative (Onsite) - HCO01: Interiors (Seats) - CO Springs 1275 N Newport Road, Colorado Springs, CO, 80916 USA

This position is for a Customer Service Representative who is responsible for processing customer orders and returns, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.  Develops and maintains customer relationships and receives/answers questions about order status, product information, account status, pricing, product or service. Relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. Solves complex problems and may serve as a resource on varied tasks.

This role is onsite in Colorado Springs, Colorado. May be eligible for relocation.

Primary Responsibilities:

• Work with customers to proactively identify potential problems/concerns in an attempt to better service the customer and improve customer awareness
• Communicate customer requirements and expectations
• Become a subject matter expert on assigned program contracts, proposals, programs, and aircraft
• Prepare quotations including price, delivery, commercial terms, and technical details for inquiries received
• Receives and acknowledges Purchase Orders and coordinates requirements with Planning/Master Scheduling
• Research and resolves issues, questions or problems that arise by communicating with customers and internal personnel to ensure customer satisfaction
• Provide input and information for demand planning process.
• Manage customer returns and Return Material Authorizations (RMAs)
• Develop and maintain ownership for customer satisfaction by resolving problem situations, obtaining answers, meeting customer request dates, communicating customer requirements fully and following up to ensure compliance with the request
• Utilize all available resources and communicates unsatisfied customer situations to the appropriate management
• Assist Financial Shared Services in resolving Accounts Receivable issues including obtaining approval for and issuance of credits and debits
• Provide training to new employees and to co-workers on an on-going basis
• Coordinate with Operations and Delivery Assurance to support OTD requirements
• Daily application of Collins Management System, ACE / CORE Operating System tools and Continuous Improvement in program tasks

Qualifications/Experience Needed:

• Typically requires a University Degree and less than 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience
• ​ U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Preferred Qualifications:

• Customer-facing experience preferred
• Aerospace Industry experience is preferred but not required.
• Previous customer service experience is preferred but not required.
• SAP experience

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This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

· Be on a career break of one or more year at time of application

· Have prior experience in functional area of interest

· Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Interiors:

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

Some of our competitive benefits package includes:

· Medical, dental, and vision insurance

· Three weeks of vacation for newly hired employees

· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

· Tuition reimbursement program

· Student Loan Repayment Program

· Life insurance and disability coverage

· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

· Birth, adoption, parental leave benefits

· Ovia Health, fertility, and family planning

· Adoption Assistance

· Autism Benefit

· Employee Assistance Plan, including up to 10 free counseling sessions

· Healthy You Incentives, wellness rewards program

· Doctor on Demand, virtual doctor visits

· Bright Horizons, child and elder care services

· Teladoc Medical Experts, second opinion program

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible