Process Specialist, IN Easy Ship - Bengaluru | Amazon Job

Job Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

In this role you will be responsible for working closely with sellers, seller support, customer service, sales, 3P carriers to identify delivery, packaging and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Role and Responsibilities
• Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
• Work with operational teams to solve seller reported issues
• Monitor and drive seller impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.


Key job responsibilities
Projects:
● Develop analytical models to assess the problems, solutions and impact on business
● Understand a business problem, the available data and identify what statistical techniques can be applied for the solution
● Responsible for giving insights to management for strategic planning

Reporting:
● Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business
● Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions and data infrastructure improvements to meet business
● Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
● Prepare and deliver business reviews to the senior management team regarding progress and roadblocks

Basic Qualifications:

- 1+ years of data-driven business operations processes experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred Qualifications:

- Experience developing operational processes and technologies
- Experience using data, reporting, or tools to measure performance and make adjustments accordingly
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity

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