Program Manager, Robotics - Shanghai | Amazon Job

Job Description

Are you energized by solving complex problems that span multiple teams and delivering programs that create real impact for customers? Amazon is looking for a Program Manager II who thrives in ambiguity, connects the dots across organizations, and drives meaningful results. In this role, you will own and manage programs that tackle challenging business problems, working across teams to deliver projects that improve customer experiences and operational efficiency. You will define success metrics, align stakeholders, and ensure timely delivery while keeping the bigger picture in focus. If you are a self-starter who is curious, collaborative, and motivated by turning complexity into clarity, this is an opportunity to grow your career while making a tangible difference.

Key job responsibilities
- Own and manage end-to-end program delivery for cross-functional projects, including defining goals, setting milestones, tracking progress, and proactively mitigating risks to keep efforts on schedule and within scope.
- Identify and engage the right stakeholders across teams, building alignment on priorities, resolving conflicting perspectives, and driving crisp decisions that accelerate progress.
- Evaluate business requirements, define key performance indicators, and establish success metrics to measure program outcomes and inform continuous improvement.
- Apply process improvement methodologies to streamline workflows, increase team productivity, and reduce operational complexity across your program area.
- Leverage generative artificial intelligence tools where appropriate to augment program analysis, documentation, and reporting while maintaining responsible practices.

A day in the life
You start your morning reviewing program dashboards and identifying any blockers that need immediate attention. By mid-morning, you are facilitating a working session with partner teams to align on delivery timelines for an upcoming milestone. After lunch, you draft a program update narrative for leadership, synthesizing data from multiple sources into a clear story. Later, you connect with a vendor to resolve an open dependency, then wrap up by mentoring a teammate on stakeholder communication techniques.

About the team
Our team is focused on delivering programs that directly improve how Amazon serves its customers. We operate in a collaborative environment where every voice matters and new ideas are welcomed. We believe that strong program management is the backbone of effective execution, and we are committed to building mechanisms that scale. If you are excited about joining a team where your work has visible impact and where you will continuously learn alongside talented colleagues, we would love to hear from you.

Basic Qualifications:

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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