Job Responsibilities 

Essential Functions: 

• Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup 
• Deliver courteous, professional service to patients and families through phone, electronic, and in‑person interactions 
• Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing 
• Respond to patient questions and provides appropriate information while protecting privacy and confidentiality 
• Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow 

Scope and Impact: 

• Contribute directly to patient experience, access to services, and front‑end revenue cycle accuracy 
• Exercise judgment within established procedures when addressing scheduling, registration, and insurance‑related issues 
• Work collaboratively with peers and leaders to resolve issues that affect service quality and operational efficiency 
• Support operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle; maintain eligibility to meet organizational driving requirements when such travel is necessary 

Compliance and Professional: 

• Adhere to HIPAA and organizational privacy standards when handling patient information 
• Follow regulatory, billing, and financial compliance requirements applicable to access and registration activities 
• Complete required training, competencies, and performance improvement activities within established timeframes  
• Work and communicate with a respectful, problem-solving approach 
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations 
• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks 

Additional Expectations: 

• Maintain awareness of supplies and coordinate restocking to support uninterrupted operations 
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions 
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations 
• Perform additional responsibilities as required to meet department and organizational needs 

Position Qualifications 

Required: 

• High School diploma or equivalent 
• At least 1 year of customer/patient-facing experience directly interacting and communicating with the public 

Preferred: 

• NAHAM Certified Healthcare Access Associate (CHAA) certification 
• Driver License 
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function 
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role 
• Up to 1 year of healthcare experience working in the healthcare industry in any job function