Must Have Technical/Functional Skills
•4 to 8 years of Salesforce application support, administration, and development experience.
•Salesforce Admin and Developer certifications
•The role combines L2/L3 support responsibilities with hands-on Salesforce development
•Technical skills needed are
•Salesforce Sales Cloud and Service Cloud
•Apex Classes and Triggers
•Lightning Web Components (LWC)
•Aura Components
•Visualforce
•SOQL and SOSL
•Flow Builder and Process Automation
•Salesforce Security Model
•REST and SOAP APIs
•Data Loader and Workbench
•Reports and Dashboards
•Jira and Agile Methodologies
•Git-based Version Control
•CI/CD concepts and deployment processes using Copado
Roles & Responsibilities
•Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
•Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
•Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
•Flexible and able to work in 24x7 shifts as per roster
Generic Managerial Skills, If any
•Good command over English
•Ability to work in shifts
•Ability to work in 24x7 support environment
Salary Range: $110,000 - $116,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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