Guest Relationship Executive - Mumbai, MH | JLL Job

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Relationship Executive

Property and Asset Management

What this job involves

• Guest Greeting: Welcome arriving guests, manage check-in and check-out processes, and oversee VIP movements, manage arrival lists, and ensure special needs or requests are met promptly.
• Inquiry Management: Provide details on hotel amenities, local attractions, and city directions.
• Complaint Resolution: Address guest issues promptly and escalate complex problems to management when necessary. Address and de-escalate guest concerns or feedback quickly to ensure satisfaction.
• Feedback Collection: Gather regular customer feedback and coordinate service recovery steps.
• Department Coordination: Liaise with housekeeping, front office, and food & beverage teams to prepare rooms and fulfill special requests.
• Staff Leadership: Supervise front desk, reception, and concierge teams, leading by example and setting performance standards.
• Quality Control: Monitor facility appearance, track service issues, and analyze guest reviews to improve ratings.

Required Skills & Qualifications

• Communication: Strong verbal and written command of English with active listening abilities.
• Interpersonal Skills: Outgoing personality, professional demeanor, and a customer-first mindset.
• Technical Literacy: Familiarity with hotel software like Opera or Micros, and general CRM tools.
• Experience: Diploma or degree in hospitality management with 1–2 years of relevant hotel or residential or Commercial Property or resort experience.

Client:

You will be working on Waterstones, which is a Commercial Property, located in Mumbai.

Site dynamics:

Work Schedule and other site details if any: Site team:  e.g.: Property Manager +2

Reporting:

You will be accountable directly to the Estate Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous 

You will be building, maintaining, supporting and validating performance of subordinate security staff. You must pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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