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Lead Logistics CX & Operations Senior Specialist - VNSGN16 - Ho Chi Minh City - Maersk Vietnam,Sofic tower | A.P. Moller - Maersk Job


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Job Opportunity Details

Type

Full Time

Salary

Not Telling

Work from home

No

Weekly Working Hours

Not Telling

Positions

Not Telling

Working Location

VNSGN16 - Ho Chi Minh City - Maersk Vietnam,Sofic tower, Vietnam, Hồ Chí Minh, Ho Chi Minh City, 71100, Vietnam   [ View map ]
Be the operational escalation point, sustain and improve service quality
Drive the performance and engagement toward aligned objective.

Responsible for:

Operational responsibility

Handle critical operation tasks: such as exceptional handling and critical assignments
Performance reports/dashboard: to monitor and enhance team performance and balance capacity
Be the first escalation point for operational issues and coach team members in problem solving, implement action plan.
Sustain team performance at high service level, eliminate cost due to service failure
Drive the continuous improvement mindset and activities in team. Seek and support for initiatives in team.
Maintain good collaboration level with stakeholders.

Leadership responsibility

Training and follow up junior members.
Enhance team members capability and productivity.
Provide performance coaching and development coaching to members.
Promote an environment of ownership, efficiency, continuous improvement and engagement.

Accountablefor

Customer satisfaction: KCX, NPS
Operational KPIs
Team performance, cost saving and productivity
Team engagement
Transformation projects

Parametersforsuccess

Keymetrics

Shared

KCX
CustomerNPSforthe Area

Individual

Productivity
Cost
TeamEES
Organizational

Directsupervisor

VN GSCManager
Directreports
VN GSC members

Key interdependencies

Internalstakeholders

CX team
PM/KCM
Destination team
GSC hub team
Other functions: LCL, Landside, WHS,…

Externalstakeholders

Customers
Vendors/shippers
3rd party suppliers
Carrier/NVOCC

Key requirements

Bachelor's Degree Graduated

At least 3 years experience with strong understanding in logistics/SCM industry
Goodknowledgeandexperience in SCM process, systemandexceptionalhandling
Good communication in both English and Vietnamese
Highspiritofownership, proactiveness, customercentricity
Good in problem solving, continuous improvement mindset
Selfdriven, manage stakeholders and team members toward common goals
Have track record in performance management and team development is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].



More Information

Application Details

  • Organization Details
    Maersk / Maersk Global Service Centres Vietnam Company Limited
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