Ensia - IT Operations Specialist Spain - Madrid Area | Airbus Job

Job Description:

Job Summary:

• Contract: Unlimited

• Start Date: As soon as possible.

• Location: Getafe.

• Compensation: Based on profile and/or experience + Ensia employee benefits.

• Reports to: Head of Digital Operations

• You must attach your resume in English

Context:

The IT Operations Specialist for Spain is a key role within our global IT structure. You will be the primary focal point for all Testia sites in Spain, while also being an integral part of a transnational team. This team collaborates closely to share best practices and ensure consistent service delivery across the group.
Simultaneously, you will act as the crucial link between Spanish business needs and our central transnational IT teams (Infrastructure, Applications, and Security). Your scope will cover all internal Testia IT needs while also supporting seamless cooperation with, and on, external customer systems. You will ensure global IT strategies are successfully implemented locally and that local requirements are effectively communicated to the global team. This position requires a blend of hands-on technical support, local site management, customer oriented mindset and strategic collaboration.
 

Job Responsibilities and Objectives:

Local IT Operations

• Be the primary IT contact for all national sites, building strong relationships with local management and end-users

• Manage the complete lifecycle of local IT assets, including procurement, deployment, inventory management, maintenance, and disposal (end-user and network devices)

• Key-Contact for end-users in case of IT-Issues 

• Provide on-site support with a focus on Level 2 & 3 Support

• Oversee the IT onboarding and offboarding process for new employees

• With the help of IT subcontractors and the transnational IT team, guarantee the maintenance in operational conditions of our physical installations (routers, switches, servers, etc.)

• Act as the "smart hands" and on-site representative for the central Infrastructure team, assisting with network equipment, servers, and other hardware maintenance

• Manage local IT vendors, procurement, service contracts and budget (e.g., local ISP, mobile phone providers, printer provider)

Transnational Alignment & Collaboration

• Collaborate closely with the transnational Heads of Infrastructure, Applications, and Cybersecurity to ensure global IT standards and policies are effectively implemented and maintained within the national framework

• Deploy global IT initiatives and digital transformation projects within the national perimeter

• Actively participate in the global IT team, aligning with other operations specialists (Germany, Spain, UK, etc.) to share best practices, provide mutual support, and ensure consistent service delivery. This may include providing remote support to other countries as needed

• Support the Cyber Security / ISMS Officer by enforcing security policies locally and assisting in any local security incident response

IT Customer Operations

• Act as the key IT Partner for the Managing Director and local business leaders, ensuring IT services are aligned with their operational needs

• Gather and communicate local business requirements to the central IT team to inform future strategy and solutions

• Administer user accounts for specific customer systems (e.g., Airbus) as required, directly exchange with customer IT-counterparts

What We're Looking For

2/3 years' higher education in IT or systems and network administration, or a Master's degree or engineering school.

You will have initial experience of IT and networks in a Windows and Linux environment and/or personal or professional experience of development/scripting in modern languages.

Technical IT skills:

• Active Directory

• Windows administration

• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)

• Experience with IT Service Management (ITSM) principles and ticketing software

• Proficiency with client-side VPN technologies (e.g., Cisco AnyConnect)

• Knowledge of databases and their administration

• Knowledge of web languages (e.g. PHP, JavaScript, Python, etc.) and scripts

Soft Skills:

• Excellent communication, interpersonal, and stakeholder management skills.

• A strong customer-service mindset and proactive, "can-do" attitude.

• Proven ability to work autonomously, manage priorities, and solve problems effectively.

• A collaborative team player, comfortable working in a matrixed, transnational organization.

• Curiosity and desire to discover new IT tools and service

• Language: Full professional fluency in both Spanish and English (written and spoken) is essential.

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Recruitment Process

Interested candidates have to submit their resume in English.

You can always check the status of your application on the Workday website.

After your application through Workday, in the majority of cases, the stages will be:

• A Recruiter reviews your application.

• You will be contacted and/or interviewed by a Recruiter.

• An interview with the Hiring Manager will be scheduled.

• If needed, a last interview with the Hiring Team will be scheduled.

• The Hiring Team decides on the final candidate.

• Offer call with a Recruiter.

• A contract is signed.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Testia France

Contract Type:

Fixed term

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Experience Level:

Professional

Job Family:

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.