Dispatcher / Communications Specialist - AirMed Comm Center - Full Time - SF Virtual Care Ctr | Sanford Job

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

12 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours:

36

Compensation:

Union Position:

No

Department Details

Work in a small department of 10-11 people from many different backgrounds. Hours are 12 hour shifts working days, nights and weekends from 7a-7p and 7p to 7a. Work rotating weekends.
Strong work culture built around clear expectations and accountability.
Self-Schedule with no seniority, shift trading and rotating weekends/holidays.
Opportunity for overtime, night shift pay differential, holiday pay differential. Open door policy and clear communication encouraged.

Summary

Sanford AirMed dispatchers are responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software. You must to be able to work in a potentially high-stress and fast-paced environment as part of a team and individually. You will work closely with flight teams, pilots, One-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible.

Applicants should possess excellent written, verbal and interpersonal skills, be proficient at typing and comfortable with a Windows-based operating system. This position requires strong skills in critical thinking, problem solving, relationship building and flexibility. You need to be able to prioritize tasks, manage time, and work effectively with minimal supervision. Applicants must be able to work in an area of limited space with one other person for a duration of 12 hours and have the potential to work both day and evening shifts.

Job Description

Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance. Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies. Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Either setting in the ground or air, perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions. Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time. Depending on location of position, work hours will vary depending on patient needs. This may include overtime, call, backup call, nights, days, weekends, and holidays. Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Qualifications

High school diploma or equivalent is required.



 

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

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