Must Have Technical/Functional Skills
•Over 8+ years of experience and
•At least 3 salesforce certification.
•Able to manage team effectively in an onsite-offshore 24x7 model.
•Ensure successful knowledge transition and setup of support for MyAccount.
•Ensure SLA compliance, and handle critical escalations.
•Act as mentor to guide team in solution of issues.
•Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
•Drive usage of AI for significant productivity gains.
•Lead war room discussions for high-priority issues and ensure timely resolution.
•Apply strong ITIL and ITSM practices to support operations and publish daily, weekly, and monthly service performance reports.
Roles & Responsibilities
•Lead the MyAccount AMS support function by overseeing incident and service request management.
•Manage team effectively in an onsite-offshore 24x7 model.
•Ensure SLA compliance, and handle critical escalations.
•Act as mentor to guide team in solution of issues.
•Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
•Drive usage of AI for significant productivity gains.
•Lead war room discussions for high-priority issues and ensure timely resolution.
Generic Managerial Skills, If any
•Good command over English
•Ability to work in shifts
•Ability to work in 24x7 support environment
Salary Range: $130,000 - $140,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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