Must Have Technical/Functional Skills
•8+ Years of Salesforce Experience with at least 3+ years in a Technical Lead role.
•Strong expertise in Salesforce platform development, architecture, integrations, DevOps, and Agile delivery, Salesforce Sales Cloud, Service Cloud and Experience Cloud
•Able to lead team effectively in an onsite-offshore 24x7 model.
•Good SF AI knowledge and can bring about productivity improvements using AI.
•Strong expertise in:
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL/SOSL
•Experience with Salesforce APIs, REST/SOAP Web Services, Platform Events, and Integrations.
•Experience integrating Salesforce with enterprise applications such as DocuSign, Conga, Outlook, MuleSoft, ERP, and other third-party
•Knowledge of Salesforce Security Model, Sharing Rules, Profiles, Permission Sets, and Governance Limits
•DevOps experience with GitLab, Salesforce DX (SFDX), and Copado CI/CD pipelines
•Drive solution architecture, code quality, release governance, and technical best practices through design reviews, mentoring, and oversight of development activities.
•Lead the resolution of complex production issues, perform root cause analysis, and guide long-term corrective actions.
Roles & Responsibilities
•Provide technical leadership for Salesforce AMS support, maintenance, and enhancement initiatives, ensuring platform stability, scalability, and performance.
•Manage team effectively in an onsite-offshore 24x7 model.
•Ensure SLA compliance, and handle critical escalations.
•Act as the backup to the Support Lead, supporting operational governance, stakeholder communication, and critical incident management.
•Collaborate closely with business, support, and development teams as a trusted technical advisor, driving continuous improvement and strategic platform enhancements.
•Drive service excellence through effective stakeholder communication, operational governance, and continuous process improvements.
•Drive usage of AI for significant productivity gains.
•Lead war room discussions for high-priority issues and ensure timely resolution.
Generic Managerial Skills, If any
•Good command over English
•Abilit y to work in shifts
•Ability to work in 24x7 support environment
Salary Range: $135,000 - $143,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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