Skill: Contact Center IVR Tester
•Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels.
•Validate IVR call flows, customer authentication, skill-based call routing, self-service banking features, and escalation to live agents.
•Test payment processing solutions for credit cards, mortgages, loans, and deposit accounts, covering positive, negative, boundary, and exception scenarios.
•Execute release validation activities for contact center platforms and monthly production deployments.
•Verify customer account information, interaction history, and transaction details using Ujet, Quest, CRM, and internal banking applications.
•Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations.
•Validate API integrations and end-to-end data flow between IVR, CRM, payment systems, and backend services.
•Design and execute functional, integration, system, regression, and User Acceptance Testing (UAT).
•Identify, document, track, and retest defects using Jira while ensuring timely resolution.
•Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments.
•Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
•Support production deployments and post-release validation activities to ensure system stability.
Salary Range - $90,000-$100,000 a year
TCS Employee Benefits Summary:
1. Discretionary Annual Incentive.
2. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
3. Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
4. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
5. Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.