Must Have Technical/Functional Skills
- Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications
- Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi)
- Basic understanding of Printers and peripheral devices.
Roles & Responsibilities
- Provide onsite IT support for corporate office facilities.
- Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment’s, etc…)
- Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's.
- Manage Hardware Asset Inventory and Shipping & tracking the assets.
- Co-ordinate with remote IT team for escalations and resolution of complex issues.
- Perform System-updates, backup and preventive maintenance.
- Document Service tickets and update the resolution in the ticketing tool.
- Ensure all work adheres to the IT security, Safety and customer compliance standards.
- Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices.
- Familiarity in handling Apple iPad and Android tablets.
- Strong problem solving and structured thinking skills.
- Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
- Physical Effort: Generally required to lift upto 25 pounds occasionally.
- Possess valid Driving license and able to drive to fulfil job requirements.
- Able to work flexible hours and be available for emergency responses on short notice.
- Willing to travel to other sites from your home base location to other locations for project purposes.
- Should follow the safety rules and regulations at client site.
- Associates need to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.
Salary Range-$60,000-$70,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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