Must Have Technical/Functional Skills
• Leadership
• Customer & Business Acumen
• Analytical & Operational
• Communication & Stakeholder Management
• Adaptability to dynamic environments
• Process improvement mindset
• Domain (Preferred)
• Knowledge of ServiceNow / SaaS platforms
• ITIL / CSA certification preferred
Roles & Responsibilities
The Supervisor – Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding,
adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience
outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM.
• Team Leadership & People Management
• Customer Onboarding & Activation Oversight
• Adoption & Proactive Risk Management
• Customer Feedback & Experience Governance
• Performance Management
• Stakeholder & Cross-Functional Collaboration
Location: Milford, OH
Salary Range:$60,000-$85,000 per Year.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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